Murphy-Hoffman Company Looking for Breakdown Coordinator – Call Center at Kansas City, MO  Full Time

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Customer Support Specialist. The Customer Support Specialist handles inbound emergency and service calls from customers and drivers and uses established policies, procedures, and systems to schedule and manage repairs.

• Answers inbound breakdown and non-domicile truck repair calls and schedules repairs. Arranges for substitute trucks as required.
• Ensures trucks are returned to service as quickly as possible and verifies repairs are adequate and cost appropriate.
• Manages and documents each event in the computer systems provided.
• Communicates repair status to the customer and branch management teams.
• Supports rental business by coordinating rental and rent for re-rent opportunities accordingly.
• Performs other duties as assigned by supervisor.

• Familiarization with fleet operations and/or truck repair business.
• Excellent verbal and written communication skills.
• Excellent computer skills.
• The ability to handle multiple tasks simultaneously.
• Excellent problem-solving ability.

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• Tuition Reimbursement Program
• On the Job Training

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional. Equal Opportunity Employer / Veterans / Disabled