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Mural Consulting is looking to fill the role of IT Specialist within the IT Department. This is a new strategic technology position that will be joining as already established IT team focused on the technical development, systems architecture, end user support and advances in programs / infrastructure in 24/7/365 environment. This role will be internal facing and support the main business requirements and staff and reports directly to the IT Director, with great opportunities for growth. This is a hybrid position, meaning expectation that 50% in office and 50% remote; however, in office as/when needed.
IT & Systems Specialist Responsibilities:
- Research assistance on new products and/or services under consideration for implementing and/or using
- Testing new products and hardware to ensure they meet the IT Department standards
- Provide insight and collaboration to the future Mural Technology Roadmap and Strategy
- Hardware issue diagnosis / repair/ retrieve/ replace broken hardware
- Assist with the distribution/installation of software throughout the organization
- Maintain company hardware and software platforms
- Maintain inventory and asset management
- Responsible for ticket system as the first responder to helpdesk tickets
- Upgrading current computer systems to maintain hardware efficiency
- Assist with the set-up of new computers configuration hardware and software
- Assist with administering company office 365 portal to set up new profiles, assign licenses, and maintenance of email and security groups
- Documentation and tracking of specific problems and solutions to make troubleshooting and repair with efficiency and effectiveness
- Maintenance and implementation of MDT Server for deploying Windows (Microsoft Deployment Toolkit)
- Assistance of maintenance and deployment of Hyper-V Servers
- After hours support, maintenance and implementation work as planned/unplanned based on maintenance schedules, project deployments and emergency response.
- Participate in 24/7/365 after hours on call support schedule
- Keep up with fast passed IT department growth and project schedule
- Other duties as assigned by IT Director
IT & Systems Specialist Requirements:
- Bachelor’s Degree in information technology or similar degree preferred
- Minimum 2-3 year of IT Support experience using a helpdesk ticketing system
- 2-3 years working with Active Directory and GPOs
- 1-2 years working with Azure AD and services
- Microsoft Office 365 Business and Enterprise Suite experience
- Advanced knowledge of desktop, laptop, and other hardware configurations
- Ability to demonstrate knowledge of DHCP, DNS and IP based networks
- Proven experience in running/managing multiple technology projects with high degree of collaboration, communication, and execution
- High standard for professionalism and customer service
- Ability to learn and develop knowledge and experience to stay current and advance in technical skills
- Any number of A+, Security +, MCP, MCSE, CCNA certifications considered a plus
Additional Information:
Salary Range: $45,000 – $55,000 yearly + $500 potential quarterly bonus
This is a hybrid position, meaning expectation that 50% in office and 50% remote; however, in office as/when needed.
In addition to working alongside a team of dedicated individuals and IT consulting experts, Mural offers competitive pay, paid time off, casual dress, multiple comprehensive medical, dental, and vision plans with 70% premium contribution from the company, 401(k) plan, company-paid basic life insurance and long-term disability plan, corporate discounts on goods, services & travel, and company-sponsored employee assistance program.
All your information will be kept confidential according to EEO guidelines.
Mission: Deliver the highest quality service to create a seamless customer experience that empowers and delights.
Purpose: Build a community that cultivates success in a fun and authentic environment, where we strive to grow ourselves each day.
Mural – Mastering Technology. Together.