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Job Description
Job ID
45274
Location
Rolla
Full/Part Time
Full-Time
Hiring Department
Student Support and Community Standards
Application Deadline
Open Until Filled
Full Time/Part Time
Full Time, Benefit Eligible
Salary
Minimum $52,223.00 / annually
Job Description
Student Support and Community Standards seeks a motivated individual to manage the EdSights student success and retention chatbot technology platform and to coordinate campus-wide outreach and intervention services for struggling and at-risk students. This position works closely with the Director to coordinate cross-functional collaboration with subject matter experts to facilitate interventions with students related to academic, engagement, financial, and well-being factors supporting student success and retention.
This position has oversight for the EdSights chatbot platform and is responsible for collecting, maintaining, analyzing, and synthesizing data to provide meaningful insight and measure milestone success. This position is responsible for the timely delegation, tracking, and direct support through interventions with at-risk students. The successful candidate will utilize best practices and evidence-based strategies to guide efforts that serve to enhance student success and retention. The position is responsible for engaging campus-wide stakeholders, ensuring optimal use of the EdSights technology, and aligning operational processes to drive success.
Key responsibilities
- Responsible for management and operation of the EdSights technology platform
- Leverage EdSights and other student data systems to coordinate comprehensive outreach and intervention support tailored to struggling and at-risk student needs
- Develop annual outreach and intervention framework in collaboration with EdSights and key campus partners aligned with best practice in student success strategies
- Collect, maintain, analyze, and synthesize data for comprehensive analysis and reporting on key metrics and milestone success
- Coordinate with Undergraduate Education to integrate EdSights risk data into Starfish
- Assist with supervision and mentoring of student staff to facilitate outreach and intervention with students
- Utilize technical expertise, judgment, and precedence to make recommendations to enhance EdSights efficiency and effectiveness
- Establish and maintain strong collaborative partnerships with campus stakeholders and EdSights team
- Other duties as assigned
Minimum Qualifications
A Bachelor’s degree or an equivalent combination of education and experience and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary.
Preferred Qualifications
- Master’s degree in Business, Management Information Systems, Information Technology, Student Affairs, Social or Behavioral Science, Higher Education, Human Services, Communications or related field or the equivalent of three years of progressively responsible work/experience in a similar position or combination of education and experience that provides the preferred knowledge and abilities
- Strong communication and interpersonal skills
- Strong organizational and project management skills
- Ability to coordinate and collaborate effectively with campus-wide partners
- Excellent time management skills
- Experience in higher education
- Experience coordinating student support and intervention services
- Experience leading a group, team, or committee and working with diverse populations
- Experience with grant writing and technology management
- Experience with data analysis, visualization, and predictive modeling
- Knowledge of current and emerging student success and persistence factors in higher education
Comments
The final candidate is required to provide copies of official transcript(s) for any college degree(s) listed in application materials submitted. Copies of transcript(s) should be provided prior to the start of employment. In addition, the final candidate may be required to verify other credentials listed in application materials.
Failure to provide official transcript(s) or other required verification may result in the withdrawal of the job offer.
All job offers are contingent upon successful completion of a criminal background check.
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America.
The University’s nondiscrimination policy applies to any phase of its employment process, any phase of its admission or financial aid programs, or other aspects of its educational programs or activities. Further, this policy applies to sexual violence or sexual harassment, both forms of sex discrimination, occurring within the educational program and instances occurring outside of the educational program if the conduct negatively affects the victim’s educational experience or the overall campus environment.
Any person having inquiries concerning the application of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 or other civil rights laws should contact the Title IX Coordinator.
EEO IS THE LAW
To read more about Equal Employment Opportunity (EEO) please use the following links:
- EEO is the Law English Version
- EEO is the Law Spanish Version
- EEO is the Law Chinese Version
