Minitab, LLC Looking for Renewals Specialist at State College, PA  Full Time

Renewals Specialist

POSITION SUMMARY:

The Renewals Specialist participates in a virtual account team-selling environment working closely with their assigned business unit’s sales team to drive existing renewal opportunities. In this capacity, the RS will assume the ownership role for their assigned renewal opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITES:

Account Management

• Maintain and enhance key information of all key assigned renewal opportunities and their related account information, including their business profile, key decision makers, competitive landscape, buying processes and compelling events.
• Within each account, during the renewal opportunity sales cycle, seek to expand and strengthen Minitab’s presence by identifying and establishing relationships with the actual end users beyond the license coordinators and procurement.

Opportunity Management

• Proactively engage with assigned customers to ensure timely renewals.
• Understand customer’s business use case and based on that information, effectively communicate licensing options that will expand Minitab’s footprint in the account and the increase customer spend.
• Maintain an accurate and timely pipeline of all renewal opportunities within the CRM system with full adherence to the CRM opportunity guidelines.
• Provide Minitab sales management with accurate and timely sales forecasts within the CRM system to ensure proper visibility for effective resource planning and expense management within Minitab.
• Effectively transition to appropriate sales team members qualified upsell, cross-sell, and service opportunities via CRM

Personal Development

• Fully engage and absorb all Minitab provided sales enablement content with the approach that you will never know everything you need to know.
• Maximize utilization of Lessonly lessons and timely successful completion of all assigned tasks.
• Develop an Individual Business Plan that will include your business and personal goals and objectives for growth within Minitab and your overall career. Discuss, confirm, and review on a regular basis with your manager.
• Continue to build and grow personal knowledge foundation as detailed below for success within Minitab’s market.

Administrative Management

• Fully comply with all published Minitab personnel, cyber-security, sales, and contract policies.
• Ensure all information within CRM is updated accurately and timely in full compliance with Minitab’s CEL, pipeline and forecasting guidelines.
• Accurately complete in a timely manner expense reports in compliance with Minitab’s documented travel and expense policy.
• Maintain appropriate levels of involvement in customer issues requiring resolution, including invoices, billings, and accounts receivables.

ADDITIONAL RESPONSIBILITIES:

• Perform task beyond the scope listed within this job description that are required to meet corporate and department objectives.
• Participate in projects initiated by the Senior Director, Regional Sales to improve Department

EDUCATION, KNOWLEDGE, AND EXPERIENCE:

• Bachelor’s degree preferred. Associate & Technical College degrees acceptable
• Entry level position. Experience with software contracts, subscriptions, and licensing a plus.
• Experience with Minitab’s Solutions (all products and services) a plus.
• Key Industries Served by Minitab and their Drivers a plus.
• Experience with a Minitab’s Customer Engagement Lifecycle (CEL) including CSF details a plus.
• Knowledge of Minitab’s Competitive landscape a plus.

QUALIFICATIONS, SKILLS, AND ABILITIES:

• Exceptional interpersonal skills with a focus on rapport-building, listening, and questioning
• Ability to schedule and lead conference calls while having the correct resources involved to meet the customer’s needs.
• Extensive experience working in a team-oriented, collaborative environment.
• Strong computer literacy skills.
• Strong documentation skills.
• Ability to learn quickly in a fast-paced environment and balance multiple priorities.
• Analytical problem solver with the ability to use conventional and unconventional methods for problem identification and resolution.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• Ability to effectively prioritize and execute tasks in a high-pressure environment and effectively use time and resources to accomplish support group operations.
• Highly self-motivated, self-directed, and attentive to detail.
• Flexibility to changes in schedule, responsibilities or role based on customer requirements.
• Position is based in State College
• Work comfortably and respectfully across diverse cultures and customs
• Ability to speak, read, write and understand the English language

Minitab requires employees to be fully vaccinated for COVID-19 according to applicable law.

EOE AA M/F/Vet/Disability