McLeod Centers for Wellbeing looking for Care Navigator at Gastonia, NC  Full Time

McLeod Centers for Wellbeing is currently accepting applications for a Full-time Care Navigator. Reporting to the Director of Nursing, the Care Navigator interacts with many patients, educating and guiding them through treatment procedures. They accurately interpret medical information to patients and help them access quality treatment for their conditions. Many navigators serve as representatives for their patient’s best interests when searching for medical consultations, diagnostics, treatment and recovery from other healthcare professionals.

This role is grant funded.

What does this position do for the agency? The position is responsible for the following, with other duties as assigned: 

• Educate patients about their conditions, treatments, side effects and prescriptions
• Provide healthcare resources such as consultations, testing, or treatment options
• Provide answers to questions and liaise with physicians
• Address administrative healthcare needs for patients, such as housing, childcare, transportation, prescription costs and finances
• Provide referrals to appropriate contacts, such as social workers
• Ensure accessibility to all healthcare documents and information
• Support effective appointment scheduling, treatment procedures and diagnostic testing

What kinds of skills are we looking for? To perform the job successfully, an individual should demonstrate the following competencies:  

• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully. 

• Interpersonal – Maintains confidentiality; keeps emotions under control. 

• Oral Communication – Demonstrates ability to communicate effectively. 

• Written Communication – Writes clearly and informatively, edits work for spelling and grammar.  

• Quality Management – Demonstrates accuracy and thoroughness to ensure the safety of clients.   

• Ethics – Treats people with respect; upholds organizational values.  

• Judgment – Exhibits sound and accurate judgment; includes appropriate people in decision-making process.  

• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently. 

• Strong knowledge of grant and contract regulations and compliance requirements. 

• Demonstrated ability to handle confidential and sensitive information. 

• Strong project management skills. 

• Proficiency in financial management, reporting, and budget analysis. 

• Ability to work effectively with remote colleagues and stakeholders. 

What are the qualifications needed for the role?
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education/Experience:
Associated degree in Nursing

Certificates/Licenses:
Valid NC RN/LPN or RN/LPN from another state that participates in the multistate nurse licensure compact.
Must possess valid driver’s license and meet McLeod Center’s standards of automobile insurability

Computer Skills:
To perform this job successfully, an individual should possess excellent computer skills, particularly with Microsoft Office Suite (Excel, PowerPoint, Word). 

Supervisory Responsibilities:  
None 

Work Environment: 
The role is hybrid. When office based, the employee will work in a typical office environment and as such will be exposed to normal noise levels.  The employee will be frequently talking to patients, co-workers, and outside professionals.  The employee will frequently move within the building and will be up and down all day between walking around an office building and sitting at a desk.  Will regularly be on the telephone and computer.  May occasionally travel outside of a building to another work location.  May need to lift up to 25 lbs. 

Research shows that women and underrepresented groups only apply to jobs only if they feel they meet 100% of the qualifications. McLeod Centers encourages you to break that statistic and apply. No one ever meets all of the qualifications. We look forward to your application. 

Contact Information

EEO/AA/M/F/Vets/Disabled