Lowell Community Charter Public School Looking for IT Assistant – 25 hours/week at Lowell, MA Full Time

JOB DESCRIPTIONIT ASSISTANTREPORTS TO: Director of ITFSLA STATUS: Non-ExemptJOB GOALS: Split time between service desk intake and resolving staff support issuesJOB RESPONSIBILITIES: Answer questions and provide help to faculty and staff via e-mail, telephone or in person.Install, manage, support and maintain the entire school computer network of Windows and Mac OS X clients, servers, printers, switches, routers, etc. including Microsoft Office Professional, web browsers, MS Outlook, and education softwareManage, update and maintain Internet firewall, virus detection, content filtering software, data backup, and disaster recoveryProvide IT support services to staff: troubleshoot and resolve all computer hardware, software and network problemsSet up and troubleshoot phone systemsCoordinate and monitor technology-related construction activities during school expansionsMaintain inventory of all technology in the schoolDesign and maintain the school’s websiteProvide feedback for computer and peripheral purchasesCoordinate service requests with local market vendors, primarily telephone and cablingAssist with and/or deliver end-user training for MS Windows, MS Office and school administration applicationsDevelop technical skills and to learn to resolve more complex problems over timeEXPERIENCE/QUALIFICATIONS: Bachelor’s DegreeKnowledgeable in Microsoft Windows 10 and above, Microsoft Office, various X Windows clients, FileMaker, various anti-virus products, internet and web application, file administration, network connectivity issues, TCP/IP troubleshooting and other Ethernet/Remote Access issuesStrong organizational, customer service and interpersonal skillsAbility to learn and support new applications quickly2-4 years of experience in a help desk or call center support position.For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.https://www.applicantpro.com/j/2508656-150101