Legal Intake Professionals Looking for Call Center Representatives at Nashville, TN Full Time

We are looking for Great Team Members to answer calls in our Healthcare and Commercial teams, who are motivated and performance-driven people.

More importantly, we are looking for the RIGHT people to fill these unique and important positions.

We are immediately hiring for Full Time Customer Service Representatives to join our team of incredible people!

We are accepting applications for Inbound Call Center Representatives. We are looking for friendly, competent, motivated and performance-driven people! More importantly, we are looking for the RIGHT people to fill these unique and important positions.

We professionally greet callers, provide and request required information, document information and transfer incoming calls or take messages as necessary. We also relay and route critical messages to on-call personnel by prioritizing emergency calls, paging individuals to inform of emergencies and utilizing call center tools to ensure the right person receives the right message at the right time. Again, we provide INBOUND customer support only – we are NOT a telemarketing center.

Our jobs require people that are very detail oriented. We handle calls for a large number of accounts and so there is always a lot of activity and new challenges to face and resolve daily!

We are hiring for Full Time Shifts – 1 Weekend Day and some Holidays are required.

• 10 hour shifts: 10:15am – 9:15pm

There is a 1 week paid training process. Once you have successfully completed training, you will then begin working your normal schedule.

Compensation: $17.00 an hour, with perfect attendance

Perfect Attendance is considered:

• Being on time for the start of your shift.
• Leaving and coming back on time from any break times during your shift.
• Fully completing your shift.

Rate of pay (without perfect attendance): $15.00 an hour

The Essential Duties of our Agents are:

• Obtain customer information by answering telephone calls, interviewing callers and verifying information.
• Document all necessary and needed information.
• Follow all required processes and procedures.
• Attend and successfully complete required Call Center training.

The Skills and Qualifications we look for are:

• Demonstrated verbal and written communication skills, specifically: spelling, grammar and diction.
• Use professional phone voice communicating customer care and concern.
• Demonstrated active-listening skills to gain client information and ability to ask appropriate questions.
• Demonstrated accurate and fast typing skills.
• Use PC/computer skills in the Microsoft Windows environment.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Minimum of a High School Diploma or GED and be 18 years of age.

Best to have:

• Consistent work history

**Spanish Speakers Needed Also**

Don’t miss out on this opportunity – apply today!