LBMC Technology Solutions, LLC Looking for Support Engineer (IT Support Team Member) at Brentwood, TN Full Time

LBMC OVERVIEW

LBMC Technology Solutions, LLC is one of the Southeast’s leading full-service information technology companies. Established in 1996, LBMC Technology Solutions is an affiliate of the LBMC Family of Companies. We provide IT managed services, ERP solutions, custom software development and other IT services. We are a Microsoft Gold Partner, AWS partner, along with many other IT partner relationships.

POSITION SUMMARY

LBMC Technology Solutions is currently seeking to fill an afterhours Support Engineer Tier 1 position. This is a great position for junior IT professionals that are passionate about IT, enjoy helping people and are good working second/third shift. Qualified candidates will have strong interpersonal skills, high levels of integrity and the ability to communicate technical knowledge to an individual’s capacity for understanding. The right person for this role must be capable of maintaining focus, completing task loads and responding to customer requests in a timely manner with minimal supervision during the night shift. Candidates should have experience supporting Windows Server and desktop environments and Apple products. Candidates should have the capability to manage security solutions and performing basic remediation activities. Experience with firewalls, cloud technologies (i.e. Office 365, AWS, Azure) and networking is a plus.

DAILY DUTIES

Work as part of a team to deliver services to clients, as well as the following:

• First tier support for customers requesting IT support
• Perform routine maintenance on client systems (i.e., backup solutions, antivirus, firewalls, servers, etc.)
• Remediation of system and security alerts (i.e., failed backups, virus attacks, down server, etc.)
• Escalation of tickets to next tier and work with senior team members to provide quick resolution to issues
• Deploy and support various applications and hardware, as needed by clients
• Communication of issues to clients
• General analysis & reporting of activities

QUALIFICATIONS

• 2+ years Information Technology experience required
• Experience with Windows Server/Active Directory support
• Strong customer service skills
• Attention to detail, integrity, and well-developed time management skills
• Excellent written and verbal communication skills
• Experience supporting end user desktop solutions
• Experience with Office 365 support is a plus, but not required.
• Network/Switching is a plus, but not required.
• Microsoft, networking and security certifications are a plus, but not required
• Analytical mindset & aptitude to learn quickly
• Reliable & willing to work in a 24/7 operations center (shift work required)
• Be heavily security minded regarding protecting and supporting our customer’s systems, applications and data
• Solid understanding of core security and infrastructure technologies, such as: firewall, VPN, Backups, Anti-virus, E-mail, DNS, Microsoft OS, & Mac OS
• Basic understanding of TCP/IP networking, such as: IP addressing, subnet masks, basic IP routing, TCP/UDP

EDUCATION | CERTIFICATIONS

• BS degree in Engineering, Computer Science, Information Security, or Information Systems preferred, but not required
• Professional certifications such as Security+, Network+, Microsoft certifications are a plus