Labcorp Looking for Employee Relations Specialist – REMOTE at Burlington, NC Full Time

Employee Relations Specialist 

Education/skills required: 

• Undergraduate degree in business, human resources, or related subject is preferred but not essential; work experience will also be considered 

• Appropriate HR Certification desired(PHR, SPHR, GPHR, CIPD, etc.)  

Major Tasks:   

• Review and assign ER casesto team members as appropriate; including concerns raised through employee portal, global action line, senior leadership, etc.   

• Speak directly with employees to gather details on workplace concerns and document properly in case management system 

• Works with leaderson non-complex routine performance issues, behavior/workplace concerns, and provides early-stage coaching 

• Handle cases independently with leader in accordance with established ER processes including job abandonment and rehire eligibility requests 

• Advises on some formal processes in accordance with Labcorp policies and appropriate regulatory guidelines. (i.e., attendance issues, failure to follow SOPs, quality issues, basic investigations, and performance matters) 

• Participates in various employee relations projects and activities    

• Coordinates information with otherER team members to ensure compliance with federal state and local requirements 

• Assists with coordination and delivery of training for leaders 

• Works with the metrics team to supply additional intelligence around case numbers for their business unit  

• Coordinates other tasks for the ER leadership team as necessary  

• Acts as liaison with HRSD and Leaves team (US) to ensure cases are appropriately managed between the groups 

• Assists with compiling documentation required for litigation  

• May be required to work across the global team as appropriate 

Experience/skills required: 

• HR experience and interest in employee relations   

• Ability to maintain confidentiality with sensitive issues 

• Ability to ask probing questionsto ensure detailed and accurateinformation is placed into the case details 

• Ability to summarize cases succinctly 

• Good prioritization skills and ability to focus on time-sensitive issues 

• Ability to problem solve with minimal guidance but willingness to ask for help if appropriate 

• Flexibility and willingness to deal with competing priorities and assist others as needed in a team environment 

• Strong interpersonal skills with demonstrated patience, tact, and respect 

• Strong verbal and written communication skills 

• Strong team player 

Experience/skills preferred: 

• Awareness of multiple HR disciplines and processes (i.e., compensation, benefits, talent acquisition) 

• Basic knowledge of relevant employment and labor laws 

• Familiarity with case management tools and Microsoft Office 

• Proven customer service focus and organizational skills 

• Familiarity with Labcorp policies and ability to refer managers and employees to relevant policies, tools, documents, etc. 

• Ability to look at a process and try and find ways to improve it