L3Harris Technologies Looking for IT Customer Services D at Plano, TX Full Time

Job Description:

In this role, you will be responsible for providing overall technical assistance and support related to computer systems, hardware, and software, to end-users via phone, remote access, and desk side support. Under limited supervision, the you will respond to queries, isolate problems, and determine and implement appropriate solutions. Additionally, you will work with other team members to meet deadlines and provide status updates while resolving end user challenges quickly.

Job Responsibilities:

• Evaluate and prioritize incoming ticket requests for assistance, update tickets with accurate and timely status
• Install, modify, and repair computer hardware/software, which includes the set- up of new equipment
• Create/update documentation of Standard Operation Procedures for the IT Department and in support of end users
• Work with other team members and status management to meet departmental performance goals
• Other duties as assigned

Qualifications:

• HS Diploma or equivalent with 8 years of prior related experience in MS Office, LAN and WAN technologies, and supporting installation and configuration of PCs and printers (or a combination of these) or 2 years post-Secondary/AA Degree with 4 years of prior related experience
• 3 years with Windows 10 and to include administration and troubleshooting

Preferred Qualifications:

• Aptitude in OS repairs, hardware, upgrades and troubleshooting
• MS Office 2016-O365
• Working knowledge and experience with LAN and WAN technologies (TCP/IP addressing, routing, VLAN, switching, DHCP, DNS)
• A+/Microsoft Certifications

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