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Job Description
Kress Corporation is looking for a full time Field Support Representative to join our team in product support. This position gives you the opportunity to work with our customers and our machinery.
Responsibilities:
Provide onsite supervision to successfully commission new equipment
Perform onsite operator and maintenance training
Develop customized maintenance programs as required for new equipment
Provide technical support to customers at all stages of equipment life cycle
Maintain field assessments for continuous improvement
Job Duties:
Assist customers with technical inquiries via phone, email, and onsite visits
Coordinate with product support and engineering teams to implement product improvements
Conduct periodic customer check ins to assess equipment health
Develop training per vehicle per work location
Experience and Qualifications:
2 or 4 year technical education in heavy equipment
Minimum 2-3 years work experience in heavy mobile equipment service and repair
Understanding of hydraulic and electrical control systems
Kress Corporation is an affirmative action equal opportunity employer offering a good work environment, competitive compensation, and an excellent benefit package that includes medical, dental, and prescription at no premium in addition to other competitive benefits.
