Komatsu Looking for IT Desktop Support Technician at Cartersville, GA Full Time

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

The IT Desktop Support Technician will provide day-to-day hands on support to the organization’s server and end user systems including laptops, desktops, servers, mobile devices, telephones, peripherals and applications. This position interfaces mainly with internal employees and departments with some interaction with external clients. This position will also provide remote support for branch offices as well as providing the necessary ICT Project support as defined in the project plan.

Key Job Responsibilities

Research, resolve, and respond to ICT support requests received via telephone, email, voicemail, and the service desk ticketing system.

Common tasks include troubleshooting user desktop issues, plant and warehouse hardware, building and configuring new PC’s, and performing various technical updates.

Additional areas of responsibility are LAN support, break/fix, software/hardware upgrades, patch management, Anti-Virus management, hardware image management, application installs, user support and training, etc.

Provide a technology environment for the location that maximizes investments in ICT technology and supports all necessary business processes while ensuring excellent customer service levels and meeting internal and external customer expectations.

Work collaboratively with peers and management; Follow directives when given from peers and management.

Own issues through resolution, escalating to appropriate support member/team when necessary.

Possible overtime and schedule changes based on business needs; remain on-call to assist in the event of off hours outages.

Adherence to all company policies and procedures (ex. Information Security, Communications Policy, Employee Code of Conduct, Record Retention Policy, etc.)

Maintains inventory of Server, PC equipment and peripherals as well as documentation of procedures pertaining to the ICT area.

Other duties as assigned.

Qualifications/Requirements

AS in Computer Science, Engineering, Mathematics or related professional experience. Microsoft or related certifications a plus.

Proven working knowledge of multiple hardware platforms, operating systems including Windows, Android, Blackberry OS and, Apple IOS, wireless technology, wireless equipment and applications.

Knowledge of Plant type RF equipment (Symbol 9090 guns, Zebra printers)

Adaptive to varying customer knowledge and skill levels.

Excellent oral and written communication skills.

Ability to work closely with others/teamwork.

Ability to react quickly in crisis situation.

Flexibility to work diverse schedules (weekend/holiday on-call if needed)

Previous experience working with remote users.

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.