KBR Looking for Associate IT Customer Support Technician at Houston, TX Full Time

Must be a US Citizen

Must be fully Vaccinated

Provide technical support to a Global organization, internal and external users of desktop applications and hardware. Answer questions related to procedures, transactions, and system status all while interacting with peers to assist in restoring service, usability and identifying problems. Under general supervision and occasional direct supervision, perform assignments requiring experience and knowledge of standard concepts within information technology. Must display core job competencies by analyzing possible solutions using standard procedures while developing advanced skills. Strong customer service, typing and the ability to multi-task, are a must.

This position can be performed remotely, however, occasional time within the KBR office may be necessary.

• Follow documented processes
• Ongoing communication with internal customers, stakeholders, and IT teams
• Work well under pressure and must be able to demonstrate the ability to multi-task and possess the ability to work in an ad-hoc/dynamic, fast-paced environment with time-sensitive deadlines and service levels
• Meet established individual and team weekly/monthly targets
• Possess the ability to exercise patience and professionalism during stressful situations
• Maintain a professional appearance

Skills required for this job are typically acquired through the completion of an undergraduate degree and 2+ years of experience, or equivalent work experience in lieu of a degree.

• Deep understanding of Windows 10 and Microsoft Office with demonstrated troubleshooting capabilities
• Proven desktop, laptop and workstation hardware trouble shooting skills
• Motivated to perform the work as required each day with a desire to improve
• The ability to work independently within established guidelines
• Ability to communicate effectively with a wide variety of users
• The candidate must be dependable, well organized, and accountable
• Demonstrated communication skills, both written and verbal
• Provide excellent customer service and demonstrates poise in intense or stressful situations
• Participate as part of a larger team in a remote world