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Job details
Job Type
Contract
Indeed’s salary guide
- Not provided by employer
- $62.6K – $79.2K a year is Indeed’s estimated salary for this role in Santa Clara, CA.
Full Job Description
Roles & Responsibilities:
Customer Service
” Responsible for driving the global FMCNA culture though values and customer service standards.
” Accountable for outstanding customer service to all external and internal customers.
” Develops and maintains effective relationships through effective and timely communication.
” Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
Other Duties and Responsibilities
Performs Usability Engineering Management within the global Product Development Process (gPDP) in general and as member of the Cross Functional Team
” Manage, accomplish and document the complete Usability Engineering Process in alignment with the Human Factor guidance and in conformance with the international and national normative standards (e.g. ISO/IEC 62366, ISO 14971,
ANSI/AAMI HE75) o Coordination and conduct all measures for compliance required by internal and normative standards e.g.
IEC/ISO 62366 requirements for usability-oriented development processes (analysis, design, evaluation) o Manage, monitor, evaluate and document the formative and summative evaluations
” Support and consult the Usability-Engineering & Requirement engineering process in cooperation with: o PPM, Engineering Manager and Marketing Manager (e.g. Market, customer and user needs analysis, context analysis, process analysis)
o Program Engineering Center, Technical Project Manager
” Support and consult the process of generating product documentation & terminology o Support and consult the terminology process
o Support and consult the generation of IFU / SM / Service Tools
o Processing, review and partial release of the product specific documentation e.g. IFU, SM, Usability File
” Manage the knowledge transfer by product specific trainings o Manages and conducts the authorization of Training Centers (TC), Clinical Marketing and Marketing regarding product applications and services
o Definition of product / system specific training content
o Training & authorization of TC Application / TC Service /Marketing
” Support of market preparation activities to enter the markets o Support and consult Marketing and Sales in specific product knowledge for customer communication o Competitor Analysis in terms of usability engineering and context of use
Communication internal /external
” Acquisition and exchange of product and therapy specific know-how, exchange experience with users e.g. physicians, engineers, opinion leaders
” Communication and alignment with Program Managers, Project Managers, Product Manager and relevant markets e.g. Marketing, Regional Country Manager
” Visit of specific conferences related to medical device research and development
” Participation and cooperation in national and international committees
” Participant and cooperation of quality assurance meetings and appropriate interface sessions of the different areas, if delegated
Process analysis and optimization within Innovation Management
” Performance and evaluation of process and workflow analysis in cooperation with Provider Business and Clinics to support the innovation management team
” Support and collaborate the innovation management with expert know how and focus on usability engineering and user experience
Application expert support / GRD Face to market
” Processing of global customer inquiries (e. g. from Sales, Marketing, Quality Management, Technical Operations)
” Definition and maintenance of a standardized information process to market
” Collaboration and support QM/QREM in “Task Force Teams
” Interaction and support with PCM, PEC`s and Product Center
Roles & Responsibilities:
Customer Service
” Responsible for driving the global FMCNA culture though values and customer service standards.
” Accountable for outstanding customer service to all external and internal customers.
” Develops and maintains effective relationships through effective and timely communication.
” Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
Other Duties and Responsibilities
Performs Usability Engineering Management within the global Product Development Process (gPDP) in general and as member of the Cross Functional Team
” Manage, accomplish and document the complete Usability Engineering Process in alignment with the Human Factor guidance and in conformance with the international and national normative standards (e.g. ISO/IEC 62366, ISO 14971,
ANSI/AAMI HE75) o Coordination and conduct all measures for compliance required by internal and normative standards e.g.
IEC/ISO 62366 requirements for usability-oriented development processes (analysis, design, evaluation) o Manage, monitor, evaluate and document the formative and summative evaluations
” Support and consult the Usability-Engineering & Requirement engineering process in cooperation with: o PPM, Engineering Manager and Marketing Manager (e.g. Market, customer and user needs analysis, context analysis, process analysis)
o Program Engineering Center, Technical Project Manager
” Support and consult the process of generating product documentation & terminology o Support and consult the terminology process
o Support and consult the generation of IFU / SM / Service Tools
o Processing, review and partial release of the product specific documentation e.g. IFU, SM, Usability File
” Manage the knowledge transfer by product specific trainings o Manages and conducts the authorization of Training Centers (TC), Clinical Marketing and Marketing regarding product applications and services
o Definition of product / system specific training content
o Training & authorization of TC Application / TC Service /Marketing
” Support of market preparation activities to enter the markets o Support and consult Marketing and Sales in specific product knowledge for customer communication o Competitor Analysis in terms of usability engineering and context of use
Communication internal /external
” Acquisition and exchange of product and therapy specific know-how, exchange experience with users e.g. physicians, engineers, opinion leaders
” Communication and alignment with Program Managers, Project Managers, Product Manager and relevant markets e.g. Marketing, Regional Country Manager
” Visit of specific conferences related to medical device research and development
” Participation and cooperation in national and international committees
” Participant and cooperation of quality assurance meetings and appropriate interface sessions of the different areas, if delegated
Process analysis and optimization within Innovation Management
” Performance and evaluation of process and workflow analysis in cooperation with Provider Business and Clinics to support the innovation management team
” Support and collaborate the innovation management with expert know how and focus on usability engineering and user experience
Application expert support / GRD Face to market
” Processing of global customer inquiries (e. g. from Sales, Marketing, Quality Management, Technical Operations)
” Definition and maintenance of a standardized information process to market
” Collaboration and support QM/QREM in “Task Force Teams
” Interaction and support with PCM, PEC`s and Product Center
Customer Service
” Responsible for driving the global FMCNA culture though values and customer service standards.
” Accountable for outstanding customer service to all external and internal customers.
” Develops and maintains effective relationships through effective and timely communication.
” Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
Other Duties and Responsibilities
Performs Usability Engineering Management within the global Product Development Process (gPDP) in general and as member of the Cross Functional Team
” Manage, accomplish and document the complete Usability Engineering Process in alignment with the Human Factor guidance and in conformance with the international and national normative standards (e.g. ISO/IEC 62366, ISO 14971,
ANSI/AAMI HE75) o Coordination and conduct all measures for compliance required by internal and normative standards e.g.
IEC/ISO 62366 requirements for usability-oriented development processes (analysis, design, evaluation) o Manage, monitor, evaluate and document the formative and summative evaluations
” Support and consult the Usability-Engineering & Requirement engineering process in cooperation with: o PPM, Engineering Manager and Marketing Manager (e.g. Market, customer and user needs analysis, context analysis, process analysis)
o Program Engineering Center, Technical Project Manager
” Support and consult the process of generating product documentation & terminology o Support and consult the terminology process
o Support and consult the generation of IFU / SM / Service Tools
o Processing, review and partial release of the product specific documentation e.g. IFU, SM, Usability File
” Manage the knowledge transfer by product specific trainings o Manages and conducts the authorization of Training Centers (TC), Clinical Marketing and Marketing regarding product applications and services
o Definition of product / system specific training content
o Training & authorization of TC Application / TC Service /Marketing
” Support of market preparation activities to enter the markets o Support and consult Marketing and Sales in specific product knowledge for customer communication o Competitor Analysis in terms of usability engineering and context of use
Communication internal /external
” Acquisition and exchange of product and therapy specific know-how, exchange experience with users e.g. physicians, engineers, opinion leaders
” Communication and alignment with Program Managers, Project Managers, Product Manager and relevant markets e.g. Marketing, Regional Country Manager
” Visit of specific conferences related to medical device research and development
” Participation and cooperation in national and international committees
” Participant and cooperation of quality assurance meetings and appropriate interface sessions of the different areas, if delegated
Process analysis and optimization within Innovation Management
” Performance and evaluation of process and workflow analysis in cooperation with Provider Business and Clinics to support the innovation management team
” Support and collaborate the innovation management with expert know how and focus on usability engineering and user experience
Application expert support / GRD Face to market
” Processing of global customer inquiries (e. g. from Sales, Marketing, Quality Management, Technical Operations)
” Definition and maintenance of a standardized information process to market
” Collaboration and support QM/QREM in “Task Force Teams
” Interaction and support with PCM, PEC`s and Product Center
Roles & Responsibilities:
Customer Service
” Responsible for driving the global FMCNA culture though values and customer service standards.
” Accountable for outstanding customer service to all external and internal customers.
” Develops and maintains effective relationships through effective and timely communication.
” Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
Other Duties and Responsibilities
Performs Usability Engineering Management within the global Product Development Process (gPDP) in general and as member of the Cross Functional Team
” Manage, accomplish and document the complete Usability Engineering Process in alignment with the Human Factor guidance and in conformance with the international and national normative standards (e.g. ISO/IEC 62366, ISO 14971,
ANSI/AAMI HE75) o Coordination and conduct all measures for compliance required by internal and normative standards e.g.
IEC/ISO 62366 requirements for usability-oriented development processes (analysis, design, evaluation) o Manage, monitor, evaluate and document the formative and summative evaluations
” Support and consult the Usability-Engineering & Requirement engineering process in cooperation with: o PPM, Engineering Manager and Marketing Manager (e.g. Market, customer and user needs analysis, context analysis, process analysis)
o Program Engineering Center, Technical Project Manager
” Support and consult the process of generating product documentation & terminology o Support and consult the terminology process
o Support and consult the generation of IFU / SM / Service Tools
o Processing, review and partial release of the product specific documentation e.g. IFU, SM, Usability File
” Manage the knowledge transfer by product specific trainings o Manages and conducts the authorization of Training Centers (TC), Clinical Marketing and Marketing regarding product applications and services
o Definition of product / system specific training content
o Training & authorization of TC Application / TC Service /Marketing
” Support of market preparation activities to enter the markets o Support and consult Marketing and Sales in specific product knowledge for customer communication o Competitor Analysis in terms of usability engineering and context of use
Communication internal /external
” Acquisition and exchange of product and therapy specific know-how, exchange experience with users e.g. physicians, engineers, opinion leaders
” Communication and alignment with Program Managers, Project Managers, Product Manager and relevant markets e.g. Marketing, Regional Country Manager
” Visit of specific conferences related to medical device research and development
” Participation and cooperation in national and international committees
” Participant and cooperation of quality assurance meetings and appropriate interface sessions of the different areas, if delegated
Process analysis and optimization within Innovation Management
” Performance and evaluation of process and workflow analysis in cooperation with Provider Business and Clinics to support the innovation management team
” Support and collaborate the innovation management with expert know how and focus on usability engineering and user experience
Application expert support / GRD Face to market
” Processing of global customer inquiries (e. g. from Sales, Marketing, Quality Management, Technical Operations)
” Definition and maintenance of a standardized information process to market
” Collaboration and support QM/QREM in “Task Force Teams
” Interaction and support with PCM, PEC`s and Product Center
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