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Job Description
Support Account Team/Firm in establishing the appropriate platform to meet service requirements and expectations and drive momentum in receiving new Client business; tools, processes, procedures, reporting, etc.
Work to develop and implement innovative programs, processes and projects that aim to reduce short and long term operating costs and increase productivity or longevity
Support compliance objectives in respect to portfolio wide, local, state and federal laws, and governing regulations and compliance requirements that pertain to the operating of facilities on behalf of the client as owner, i.e. asbestos training, background checks
Promote high level of satisfaction among client by promptly responding to their service needs
Analysis of service requests. Ensure timely and efficient completion, identification and action on duplicate service requests. Follow-up with service provider as needed to ensure improvement and resolution
Coordination and scheduling of service activities at the Postal Service sites
Expedite coordination and completion of repairs associated with building systems; electrical, mechanical, plumbing
Acts as an interface with client. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation. Ensures delivery of committed services and overall satisfaction with JLL. Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery
Provide direction/information to vendors, Account team and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption
Coordinate discussions with vendors around performance, and support Vendor QA efforts
Support Sourcing efforts in line with Client requirements and in efforts to gain efficiencies in operations and cost. This includes obtaining and initiating necessary vendor set ups
Accountable for the accuracy and timely updates to all systems data utilized for the account processes, procedures and metrics supporting
Support development and adherence to communication protocols in accordance with account and client standards
Effectively manage critical issues – zero-target for controllable incidents and/or missed services caused by vendors
Hands-on management of all service deliverables both internal to JLL and by sub-contractors
Hands-on management of Work Order System and Work Order Management
Initiate service requests as needed to support Client requests/needs
Monitor WOs dispatched to suppliers to ensure compliance with SLAs and WO Management
Timely and accurate review and approval of all vendor invoices, follow up and close-out of invoices where discrepancies are identified
Other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledgeable in delivery and management of Facility Services
Strong knowledge and experience in mechanical, HVAC, electrical and plumbing systems/repairs
Strong interpersonal skills and problem solving ability
Excellent verbal/written communication and presentation skills
Proven record of providing excellent internal and external customer service
Knowledge of standard business and accounting practices
Knowledge of Microsoft; Word, Excel and Power Point
Strong organizational, management, and supervisory skills
Demonstrated ability to develop successful relationships with and influence customers, both internal and external
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Work to develop and implement innovative programs, processes and projects that aim to reduce short and long term operating costs and increase productivity or longevity
Support compliance objectives in respect to portfolio wide, local, state and federal laws, and governing regulations and compliance requirements that pertain to the operating of facilities on behalf of the client as owner, i.e. asbestos training, background checks
Promote high level of satisfaction among client by promptly responding to their service needs
Analysis of service requests. Ensure timely and efficient completion, identification and action on duplicate service requests. Follow-up with service provider as needed to ensure improvement and resolution
Coordination and scheduling of service activities at the Postal Service sites
Expedite coordination and completion of repairs associated with building systems; electrical, mechanical, plumbing
Acts as an interface with client. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation. Ensures delivery of committed services and overall satisfaction with JLL. Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery
Provide direction/information to vendors, Account team and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption
Coordinate discussions with vendors around performance, and support Vendor QA efforts
Support Sourcing efforts in line with Client requirements and in efforts to gain efficiencies in operations and cost. This includes obtaining and initiating necessary vendor set ups
Accountable for the accuracy and timely updates to all systems data utilized for the account processes, procedures and metrics supporting
Support development and adherence to communication protocols in accordance with account and client standards
Effectively manage critical issues – zero-target for controllable incidents and/or missed services caused by vendors
Hands-on management of all service deliverables both internal to JLL and by sub-contractors
Hands-on management of Work Order System and Work Order Management
Initiate service requests as needed to support Client requests/needs
Monitor WOs dispatched to suppliers to ensure compliance with SLAs and WO Management
Timely and accurate review and approval of all vendor invoices, follow up and close-out of invoices where discrepancies are identified
Other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledgeable in delivery and management of Facility Services
Strong knowledge and experience in mechanical, HVAC, electrical and plumbing systems/repairs
Strong interpersonal skills and problem solving ability
Excellent verbal/written communication and presentation skills
Proven record of providing excellent internal and external customer service
Knowledge of standard business and accounting practices
Knowledge of Microsoft; Word, Excel and Power Point
Strong organizational, management, and supervisory skills
Demonstrated ability to develop successful relationships with and influence customers, both internal and external
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
