Intercontinental Exchange Looking for Systems Operations Analyst at Atlanta, GA  Full Time

Job Purpose

Operations Support Analysts immediately respond to system-related issues, ensuring low impact and high customer satisfaction. The Operations Support Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties. This is not a typical NOC/helpdesk role, nor is it system or network administration. It is part of a highly specialized support organization responsible for the daily operations of multiple industry-leading trading exchanges, clearing systems, and data distribution services. This position requires identifying, troubleshooting, and resolving internal system problems with a blend of general technical and business knowledge, creative solution building, and comprehensive understanding of the overall architecture of the ICE exchanges, divisions, clearing, and infrastructure.

This is a 24×7 environment with global support by teams across multiple continents. Cross-training travel opportunities are possible. Working hours may extend to evening hours and weekends depending on scheduled shift or based on coverage needs.

Responsibilities

• Monitor Systems and Applications within the production environment
• Work with, and escalate to, other internal and external teams to implement Incident fixes, work-around and data recovery
• Maintain operations of ICE systems using existing policies and procedures
• Adhere to incident management policy by maintaining ownership of production incidents including communication, escalation, and follow-up for root-cause analysis
• Manage and maintain computer system(s) operational continuity by means of system terminal, operator checklists, and third-party software
• Participate in disaster recovery, business continuity and workplace recovery events (practice and real life).

Knowledge and Experience

• Associates/Bachelor’s degree or equivalent systems/application support experience
• Experience with Linux Operating Systems
• Able to work in a service-oriented team environment
• Customer focused, and dedicated to the best possible user experience
• Able to communicate effectively with both technical and business resources
• Critical thinking and analytical problem-solving skills, able to think logically
• Demonstrated reliability, flexibility, and attention to detail
• Scheduling flexibility required

Preferred

• Experience/exposure with financial and investment industries/technologies
• Basic Unix Shell scripting skills
• Experience with enterprise monitoring solutions
• Knowledge of TCP/IP, UDP and Multicast protocol
• Basic knowledge of incident and change management process

Schedule

This role offers work from home flexibility of up to 3 days per week.

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

Intercontinental Exchange is an Equal Opportunity Employer and is committed to diversity in its hiring and business practices. All qualified candidates are encouraged to apply.