To apply for this job email your details to firstname.lastname@example.org
$45,000 – $66,000 a year
Help desk: 1 year (Required)
Windows: 1 year (Required)
WAN: 1 year (Required)
LAN: 1 year (Required)
VPN: 1 year (Required)
Firewall: 1 year (Required)
US work authorization (Preferred)
SERVICE DESK TECHNICIAN
WHY WORK HERE?
Looking for a career with a higher purpose that you feel more connected to?
We are a dynamic, growing provider of a broad range of IT infrastructure managed and professional services to customers in California and nationally. Founded 15 years ago, we pride ourselves on an always-deliver core value. Whatever the challenge, whatever the requirement, whatever the unique circumstances, our company is there to help our customers leverage the best engineering available in the market. And that commitment to customers is matched with an unwavering commitment to our people, our team, and our family. In this quasi-post-COVID world, where things are starting to find a new normal, we work to give our employees flexibility and sensitivity to any of life’s circumstances. You will not find a team environment that does a better job of combining focusing on success and balancing your individual needs related to life and family.
Our mission is to: BRING VALUE TO YOUR LIFE AND OTHERS
We focus on enjoying life by ensuring each member of our internal team is aligned with their personal and career goals, learning every day, and thriving in our culture. This results in an atmosphere where everyone enjoys their daily work. With a strong, productive, and happy internal team, we are able to add value to our clients’ lives and help support and grow their business to new levels.
PRIMARY OBJECTIVE OF POSITION:
The Service Desk Technician is part of a team responsible for serving as the first point of contact for customers inquiring about technical service requests either over the phone or through email in a professional and timely manner. This relates to all technology including workstations, servers, printers, networks, and vendor-specific hardware and software.
KEY ELEMENTS OF THE ROLE
Being on the front line of our Service Desk team, this role requires the necessary technical skills to understand and fix the day-to-day computer and network issues, coupled with the ability to exhibit a friendly customer-focused attitude both in person and on the phone. Additionally, you will:
EXPERIENCE AND BACKGROUND REQUIRED:
GOALS FOR THIS ROLE:
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $45,000.00 – $66,000.00 per year
Work Location: Remote
Application response rate: 83%
Hiring 1 candidate for this role