InTech Solutions, Inc. Looking for IT Service Coordinator at Greensburg, PA Full Time

Are you looking for an entry-level Service Leadership role that will allow you to make a HUGE impact on our Clients and your Team? This may be the perfect opportunity for you!

InTech Solutions, Inc. is a small, fast-growing I.T. Managed Services and Consulting firm focused on providing security-centric solutions and CMMC Compliance. We are headquartered in Greensburg, PA and seeking the right fit candidate help us grow as our IT Service Coordinator.

The IT Service Coordinator keeps the service flowing for our Support and Professional Services Teams and assures we attain maximum utilization of our internal and field technical resources through daily dispatch and assessment/assignment of tickets, front line troubleshooting, and follow up of service requests. The IT Service Coordinator also communicates with clients to keep them informed of incident progress, as well as notifying them of any impending changes or outages.

Why Choose InTech?

• Our Mission is to create an environment where Awesome People come to do Meaningful Work to grow personally and professionally and to believe in themselves. Can an IT Company be all that? We think so!
• You can expect to work with a Team of highly motivated individuals who bring 110% each day. We inspire and challenge each other to grow.
• Our 2nd Principle is “InTech Is The Team And The Clients.”
• We genuinely CARE about our clients and the results they get. If you enjoy working for a company that actually “gets it” and takes care of their Clients (DO THE RIGHT THING), you’ll love working here.
• We genuinely CARE about our teammates and support them daily through flexible work schedules (hey, we all have doctor appointments and families), fun quarterly WINS celebrations (THINK: axe throwing, go cart racing, glass blowing), continuing education, with free snacks and lunches provided each day

Is This You?

· You love serving others to achieve positive outcomes for clients and your team

· 1 year of customer service experience (and LIKE serving others)

· Strong computing skills (you’ll be using a computer all day); open and eager to learn new technologies (you have to assess the incoming tickets and people are making requests about technology – if you don’t want to learn about it, this job will be soul-sucking for you)

· Ability to work on multiple priorities or tickets simultaneously (we are consultants and fast-pace – you will never be bored!)

· Excellent listening and verbal/written communications skills

· You are problem-solving oriented, resourceful and detail oriented; know how to find answers and when to escalate

· Willingness to develop personally and professionally: You want to grow into an Awesome Leader

· Our Principles really speak to you (find them here: https://www.intechit.net/files/2022/01/INTECH_ThePrinciples.pdf)

· The right candidate can expect a competitive compensation plan depending on skill level, with benefits offered. Future growth of knowledge, skills, duties and compensation is available. We are growing and want to attract people to grow with us!

Want to apply? Very important you follow these steps to be considered:

· Send us your Resume in PDF format

· Send us a Cover Letter detailing your salary requirements, specifically WHY you want to work at InTech, and WHY you’re looking for a new opportunity.

Can’t wait to meet you!

Job Type: Full-Time

Pay: $35,000 – $45,000/year, depending on experience

Job Type: Full-time

Pay: $35,000.00 – $45,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location