Innovative Micro Technologies, Inc. Looking for IT Support at Stamford, CT Full Time

IT System support tech /help desk/Network Admin
About us

Innovative Micro Technologies, Inc. is a small business in Stamford, CT 06902. We are rewarding, professional, inclusive and our goal is to Expand our IT team while maintaining the close knit family environment .

Our work environment includes:

• Relaxed atmosphere

IT System support tech /help desk

IMT is in the market for a helpdesk/desktop support Specialist (Contract/Part Time to start – option for full-time for the right candidate). This position will report directly to the Director and will be responsible for customer support, patch management and RMM, and provide day to day support for windows, hardware, and software. This position will also include troubleshooting and diagnosing different technical issues, assessing and understanding user needs and issues and recommending technical fixes.

Successful candidate will be responsible, well-organized team player – someone who enjoys both technical and customer service supporting our user base. Strong communication skills necessary to work effectively and good project management skills to work on identifying new systems and tools for IT.

Responsibilities & Duties:

• Provide technical support to clients
• Ability to communicate complex technical information to non-technical users
• Maintain a ticketing and RMM system, and maintenance tasks
• Patch management
• Monitor and maintain various systems
• Occasional in the field work
• Configure and deploy workstations
• Stay current on new developments in, and analyze reviews of, computing technologies

Job Requirements Summary

• Knowledge of computer software, operating systems, hardware and some networking
• Strong knowledge of Microsoft Windows desktop operating systems (+ Mac OS knowledge but not necessary)
• Working knowledge of Hyper-V
• Experienced in providing professional and courteous customer service
• Some knowledge of O365 recommended, not preferred
• Able to work in a team as well as independently
• Good project management, problem-solving, and critical-thinking skills
• Must be able to work in fast paced environment
• 1-2 years experience required
• Monday – Friday 9 AM – 5:30 PM

Job Type: Full-time

Pay: $35,000.00 – $50,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Must be fully vaccinated and boosted. Masks will be needed when interacting with clients in person.

Ability to commute/relocate:

• Stamford, CT 06902: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 2 years (Required)
• Windows: 2 years (Required)

Work Location: One location