Humana Looking for PT/FT Remote Scheduling Coordinator at Cincinnati, OH Full Time

SeniorBridge Home Care is hiring remote, Part-Time Scheduling Coordinators who will provide administrative support to their network of branch offices in Florida and Ohio. Hours needed are variable and could go to 40 hours per week over time.

Work hours include Mon-Fri from 8:30am to 5pm, and/or 12 hour weekend shifts.

SeniorBridge is Humana’s Private Pay home care business acquired in 2012. We’re passionate about helping families and loved ones find solutions that make life better. We provide concierge care management, private duty nursing, and personal care assistance services to seniors.

Responsibilities

The ideal candidate will have home care/healthcare scheduling experience, and a positive and proactive attitude. As the first point of contact, they must be able to provide top-notch customer service in a fast-paced environment, over the phone.

Scheduling Coordinators provide a professional and helpful experience when answering calls from SeniorBridge clients and staff while covering multiple branch offices. A big part of the job will involve daily scheduling of Personal Care Home Health Aides or rescheduling when a staff member calls out for a shift. Dependent on the size of the Branch, the Scheduling Coordinator may be responsible for all or part of the following responsibilities:

• Answers phone calls for SeniorBridge branch offices and responds directly or passes information to appropriate staff.
• Ensures that requests for homecare service are filled promptly, and scheduled into the computer in a timely manner.
• Ensures that schedules are complete and accurate in the computer.
• Reviews Santrax records daily to ensure that all staff are at the clients as scheduled. Follows up immediately on any discrepancies.
• Reviews all schedules daily in preparation of payroll, and billing approvals by Manager.
• Reports any client or staff issues to supervisor promptly.
• Participate in administrative on-call back up by staff for scheduling needs
• Maintain on-call logs
• Scheduling for multiple Branches

Required Qualifications

• High School Diploma
• Healthcare Scheduling experience
• Excellent communication skills, both verbal and written
• Proficiency in Microsoft Office applications (Outlook, Word, Excel)
• Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems.
• Strong organizational skills and ability to prioritize multiple tasks
• We will require full COVID vaccination for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve.
• If progressed to offer, you will be required to provide proof of full vaccination where allowed by law. Medical and religious exemptions will be considered on a case by case basis. Requests for these exemptions should be submitted at least 2 week prior to your scheduled first day of work.
• This position will also require you to pass a drug screen and background check.

Preferred Qualifications

• Home Care scheduling experience
• Knowledgeable of Clear Care/WellSky

Additional Information

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire SMS Text Messaging to enhance our hiring and decision-making ability.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from [email protected] with instructions to add the information into the application at Humana’s secure website.

Scheduled Weekly Hours

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