HRmango Looking for IT Support Specialist at Lehi, UT Full Time

Are you looking to further your IT career in the Travel Industry? If so, this opportunity might be perfect for you! HRmango is looking for an IT and Application Support Specialist to join our client’s Technology team. This position will focus on end-user IT support as well as application support for both 3rd party and proprietary systems while providing the highest quality customer service. The Support team works in a fast-paced dynamic environment providing service over the phone, via email, in person and via remote sessions.

Responsibilities:

• Prioritize, evaluate, track and resolve Service Desk requests as well as maintain related user guides and other self-service documentation

• Support and troubleshoot customer issues both hardware and software related

• Perform basic system and application administration/configuration tasks

• Escalate requests when additional technical expertise is required

• Assist in technical projects as needed

• Seek opportunity to teach and learn from other team members

Requirements:

• Strong customer service, communication and organizational skills

• Strong analytical and problem-solving skills

• Experience with IT and/or Application support over the phone and in person

• Experience troubleshooting proprietary software applications

• Experience with Windows 10, Office 365, modern browsers and other common business applications.

• Basic computer hardware and/or networking configuration and installation

• Ability to demonstrate professionalism while assisting users in stressful situations

• Ability to lift 50 pounds

Nice to have:

• Bachelor of Science and/or technical certifications

• Experience with Atlassian products such as Service Desk, Jira, BitBucket, Bamboo, etc.

• Experience with Linux and Windows Server administration

• Experience with Bomgar

• Experience with SQL, C# and/or Java

Apply Today at: https://app.hrmango.com/careers/jobDetail/10025

*HRmango does not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where HRmango does business.

Job Type: Full-time

Pay: $50,000.00 – $60,000.00 per year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Lehi, UT: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Windows 10/Office 365: 1 year (Required)
• basic computer hardware configuration and installation: 1 year (Required)

Work Location: One location