HOT SPRINGS VILLAGE PROPERTY OWNERS ASSOCIATI Looking for Public Services Director at Hot Springs Village, AR Full Time

Job Title: Director of Public Services

Department: Public Services

Reports To: General Manager

FLSA Status: Exempt

Pay Grade: 18

Approved By: General Manager

Approved Date: 4/11/2022

POSITION

The Director of Public Services is the bridge between the General Manager (GM) and essential Public Utility, Public Works, and Lake staff service teams and operations, ensuring compliance with local, state, and federal regulations, permits, and goals set by the GM.

ORGANIZATION

The Director of Public Services has budget, policy, and oversight of the following departments: Public Works and Public Utility Administration, Water Treatment, Wastewater Treatment, Water and Wastewater Line Maintenance, Fleet Management, Building Maintenance, Solid Waste Management, Street Maintenance, Common Property Forestry and Wildlife Management, Lake Management and Maintenance.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Manage $10+ million operating and capital budget
• Directs the development and implementation of goals, objectives, priorities, policies, methods, and procedures for assigned service area.
• Serves as the “Responsible Official” for processing the wastewater treatment plant’s Discharge Monitoring Reports (DMRs) to the Arkansas Department of Environmental Quality (ADEQ).
• Oversees long-range planning and development of public services programs and projects.
• Develops and administers projects; develops bid proposals and manages the preparation of contract specifications for various repairs, coordination with fleet management, and procurement of construction materials.
• Manages a Work Management Program; sets performance goals and production standards for planned and preventive maintenance programs; develops strategies and coordinates responses to emergencies and disasters that relate to Public Services division operations.
• Prepares and presents performance reports as required to General Manager, committees, and the community as requested
• Serves as staff liaison to external organizations to include Saline County Regional Public Water Authority and Mid Arkansas Water Alliance.
• Serves or designates staff liaison to the Public Services Committee, Lakes Committee, and Common Property Forestry and Wildlife Committee, encouraging appropriate balance between property owner input and staff accountability.
• Investigates customer complaints and provide complaint resolution in a professional and timely manner.
• Develops, administers, and monitors operating and capital budgets; prepares and maintains records and reports; writes letters; prepares cost estimates.
• Assists GIS management to accomplish locations of infrastructure and develop an asset management program.
• Reviews work requests and job orders to prevent the duplication of previously approved or programmed work and inspects work schedules in progress. Reviews completed documents for clarity and accuracy.
• Inspects completed work by field crews for compliance with applicable standards, regulations, specifications, and may be required to inspect new construction of POA facilities by general contractors.
• Responsible for holding supervisory staff accountable for the integrity and upkeep /replacement of all water and wastewater distribution lines, pump stations, water storage tanks, water meters, water and wastewater treatment plants, vehicles and equipment, buildings, lakes, roadways and infrastructure buried or on the surface, and excellent customer service.
• Makes recommendations and implement plans for infrastructure repair and improvements.
• Authorizes budgeted expenditures for areas of oversight up to $25,000 in a manner that supports the Association’s cash flow needs and strategies and upholds purchasing and cash management policies.
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor’s degree in Construction Management, Environmental Science, Civil Engineering, or Business Management plus five years of experience in construction maintenance, and repair of water treatment and distribution and wastewater treatment and collection. 10 years supervising multiple direct reports, and prior $10mil+ budget oversight; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

COMPUTER SKILLS

Must be proficient in the use of computer software programs to include AutoCAD, Microsoft Excel, Word, and Outlook, Google Earth, or other aerial mapping programs. Must be able to use a smart phone to communicate by phone, email, text, take photos, and a keyboard to communicate through written means, to review information and enter/retrieve data, to see and read characters on a computer screen.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to prepare and review plans and specifications; direct the response to emergency and disaster situations; estimate capital project costs; supervise, train and evaluate staff; maintain and prepare detailed reports; interact effectively with other departments, the public and other agencies; evaluate proposed projects, or alternative solutions to maintenance or construction problems; establish and maintain effective work relationships with those contacted in the performance of required duties.

CERTIFICATES, LICENSES, REGISTRATIONS, REGULATIONS

• Prefer candidates be licensed by Arkansas Department of Health and Arkansas Department of Environmental Quality but not required. Requires a valid Arkansas driver’s license and clean drivers’ record with ability to acquire a Class A CDL.
• Responsible for collection and treatment of all wastewater to meet ADEQ requirements.
• Monitors and is proactive to any proposed changes by ADEQ that could have a financial impact on our operations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a municipal employee in the Public Services Department encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to tolerate work conditions of heat cold, rain, snow, and mud. This is a safety-sensitive position.

Essential Yes. Employees who are designated as required to work when an office closing is authorized.

Work from home Yes. As approved by General Manager on case-by-case basis.