Full-Time, Days,
8:00am – 4:30pm
North Phoenix, AZ
Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact.
HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more.
Join us. Let’s go beyond expectations and transform healthcare together.
HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation, and community services with approximately 13,100 team members, 3,500 affiliated providers and nearly 700 volunteers. HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth’s mission is to improve the health and well-being of those we serve.
Responsibilities
- Ensures standardization of collections, end of day process, developing and updating place of services reporting and reconciliation. Educates on policies and procedures related to the front office. Provides analytical support to establish and achieve revenue cycle goals and objectives. Tracks department performance in a variety of areas, including, but not limited to, scheduling, registration, insurance benefit and eligibility verification. Prepares a monthly status report regarding front office performance, proposing solutions to any challenges being faced. Research registration/authorization denials for trends. Assist with onboarding of new hires, evaluating work performance, auditing work for accuracy, streamlining workflows, coaching and developing employees ensuring employee productivity, quality of work, and alignment of goals with our mission, vision, and values. Assist employees with current tools for ease of insurance verification. Train to policies, financial stewardship by being accountable for the financial integrity around development. Maintain a strong working knowledge of the systems used. Work collaboratively with the onsite practice manager/administrator with employee status and audit results by maintaining a team approach. Communicates concerns, problems, and important information in an appropriate and timely manner. Keeps revenue cycle manager up to date with any issues or concern. May interface with patients on various issues to assist with training and resolve patient concerns. Enters non-clinical information accurately into patient electronic medical record (EMR) system.
- Research A/R billing issues assigned, fix errors and process accordingly. Look up payer eligibility using payer websites or call payers to gather needed information for billing. Update all accounts in the system for that patient and promptly re-bill. Initiate appeals to payers following the guidelines outlined for that payer and workflows set forth. Notate accounts and track appeal to resolution. Enter notes with action taken. Monitor denial trends and work with leadership to resolve. Promptly inform management of any problems or changes with system or payers identified during the course of daily work.
- Performs other duties as assigned.
Qualifications
Education
High School Diploma or GED Required
Experience
5 years experience in a physician office environment Required
Licenses and Certifications
