Monday – Friday 8am-4:30pm
Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact.
HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more.
Join us. Let’s go beyond expectations and transform healthcare together.
HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 14,000 team members, 3,700 affiliated providers and hundreds of volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com.
Responsibilities
Job Summary
Serves as a customer service contact for patients and visitors related to patient liability accounts. Responsible for review, updates and collection of self-pay accounts. Greets callers on the phone or digital communication. Makes outbound calls on past due accounts. Reviews all accounts to provide communication to patients on balances due. Provides and expedites clerical and secretarial support for the department as directed. Provides information for financial assistance. The staff member demonstrates sensitivity to the needs, care and concerns of patients and their families. The staff member adheres to the network values, policies and department operating policies in the course of completing job duties. Pro-actively identifies and provides for the customer’s needs using appropriate quality service standards identified in the network mission, vision and values. Employee has an understanding of insurance benefit and adjudication and terminology.
- Receives, handles and routes revenue cycle phone calls, digital communications or in person requests. Reviews patient’s accounts in all service areas. Responsible for collection of patient liability, set up/monitor payment plans, detailed documentation on accounts and/or explain/offer financial assistance. Makes outbound calls as follow up on delinquent accounts. Has an understanding of insurance benefit/adjudication and terminology, in order to review accounts for insurance updates, rebills or further insurance/coding review. Provide follow up communication to patients regarding status on accounts needing further review. Responsible for working assigned account and credit WQ to keep at department benchmarks.
- Performs a variety of clerical duties, including, but not limited to scanning, mailing, updating registration, release of information, balancing according to established polices. Responsible for communication of problem situations or changes in department flow. Performs other related duties as assigned or requested.
- Maintains effective communication with internal and external customers. Participates as a team member in all aspects of department functions. Assists in keeping communications clear between patients, family, leadership and other team members.
Qualifications
Education
High School Diploma or GED Required
Experience
1 year Customer Service Required
