Hilton San Francisco Airport Bayfront Looking for Guest Service Agent- Full Time at Burlingame, CA  Full Time

The Hilton San Francisco Airport Bayfront is currently looking for a full-time Guest Service Agent to join their Front Office team!

The Guest Service Agent is responsible for greeting, registering and checking guests out of the hotel while ensuring the highest level of customer service, quality and preferred standards are met at all times. This is a full-time position for someone flexible to work AM, PM, and overnight shifts during weekdays/weekends as needed.

MUST have a flexible schedule!

What Will I Be Doing?

As Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel while delivering outstanding guest service. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests
• Attends appropriate hotel meetings and training sessions
• Complies with our uniform and grooming guidelines
• Performs other duties as assigned

Job Requirements:

• High School Diploma/GED or equivalent is required, some college coursework is preferred
• Must be flexible to work AM and PM shifts all days of the week
• Must have guest service experience, preferably in a hotel setting
• Must be 18 years or older
• Must be able to multi-task in a busy environment, follow through on guest and employee requests, ensure guest satisfaction, and work as a team player
• Good communication and interpersonal skills are essential
• Flexible schedule required for days, evenings, weekends and holidays
• Ability to effectively communicate in English with supervisor, fellow employees and guests

Hourly Wage: $23.35

About the hotel:
The Hilton San Francisco Airport Bayfront hotel is centrally located to downtown San Francisco and Silicon Valley. Our hotel has received the 2015 Trip Advisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on Trip Advisor, the world’s largest travel site. Our staff takes great pride in consistently offering an exceptional experience to our guests.

The Hilton San Francisco Airport Bayfront provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. The Hilton San Francisco Airport Bayfront is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to [email protected] or call (704) 620-9253 to let us know the nature of your request.