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Job summary
Monitors and operates the switchboard including answering and directing incoming calls, placing outgoing calls, overhead paging and emergency response communication.
Job seniority: entry level
Responsibilities
• Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications.
• Triage and prioritize calls as to their urgency, and accurately route accordingly.
• Immediately respond to all alarms, security calls, and medical emergencies.
• Pages all persons designated to respond to emergencies.
• Maintains and cleans all switchboard equipment, identifying and resolving malfunctions to any equipment through defined problem correction procedures.
• Perform other duties as assigned or required.
Requirements
• High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Excellent telephone skills and interpersonal communication skills.
• Training as a Telephone Operator, Receptionist, or priority Dispatcher (preferred).
• Experience using a PC-based telephone operator console (preferred).
Monitors and operates the switchboard including answering and directing incoming calls, placing outgoing calls, overhead paging and emergency response communication.
Job seniority: entry level
Responsibilities
• Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications.
• Triage and prioritize calls as to their urgency, and accurately route accordingly.
• Immediately respond to all alarms, security calls, and medical emergencies.
• Pages all persons designated to respond to emergencies.
• Maintains and cleans all switchboard equipment, identifying and resolving malfunctions to any equipment through defined problem correction procedures.
• Perform other duties as assigned or required.
Requirements
• High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Excellent telephone skills and interpersonal communication skills.
• Training as a Telephone Operator, Receptionist, or priority Dispatcher (preferred).
• Experience using a PC-based telephone operator console (preferred).
