Highgate Hotels, LP Looking for National Sales Manager at Laguna Beach, CA  Full Time

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

This 109-room boutique property boasts stunning ocean views and direct access to one of California’s most beautiful beaches. For guests looking to host events with a Bohemian vibe, the Pacific Edge offers five individually branded bungalows all steps from the beach. The hotel is also home to one of the only open-air, beachside restaurants in Laguna Beach.

The Sales Manager, is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Group Sales. Identifies revenue opportunities for the resort based on the event
• Meets and exceeds individual room night goals. Effectively manages customer budgets to maximize revenue and meet customer needs and identify opportunities to up-sell products and services throughout the sales
• Exceeds company minimum standards with the Shoptalk sales
• Understands the overall market in which they sell – competitors’ strengths and weaknesses, economic trends, supply and demand,
• Builds and strengthens relationships with existing and new customers to include sales calls, entertainment, FAM trips, trade shows, etc. Conducts customer site inspections
• Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and resort room night goals. Focuses on accounts with larger potential sales
• Responds to incoming inquiries within their market segment and assists other sales managers in times of need.
• Ensure prospecting call goals are achieved. Schedule time (on a weekly basis) to focus on solicitation process. Use all resources provided and be creative in uncovering new leads for the
• Actively engage in-market with customers through one on one appointments, attendance at appropriate specific events, luncheons and/or trade
• Travel into markets, when needed, to ensure expanded exposure for the Resort. Execute all travel in order to ensure maximization of customer
• Closes the best opportunities for the resort based on market conditions and resort
• Accurately forecasts group sleeping rooms and revenue for his/her groups prior to the turnover and continues to be a part in this process after the
• Comprehends budgets as needed to assist in the financial management of department. Understands the impact of department’s role in the overall resort financial goals and objectives and manages to achieve or exceed budgeted
• Ensures a high level of customer satisfaction and builds long-term mutually beneficial customer relationships to support future revenue
• Follows up with customer post-event.
• Makes presence known to customer at all times during this process. Greets customer during the event phase and hands-off to the catering & conference services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous
• Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of resort events. Ensures products and services sold to the clients meet or exceed their expectations, create loyalty and leads to increased market
• Sets a positive example for guest
• Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and
• Empowers others to provide excellent customer service. Ensures internal customers understand expectations and
• Participates in the development and implementation of corrective action
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous
• Utilizes Delphi to capture and manage customer information on a daily
• Adheres to all standards, policies, and procedures (SOPs,).
• Effectively uses sales resources and administrative/support
• Approaches work with a sense of urgency and
• Allocates time and resources effectively when faced with competing
• Overcomes obstacles to accomplish challenging
• Follows through on inquiries, requests, and complaints in a timely
• Other duties as assigned

• Bachelor’s degree (B. A.) from four-year College or university; or three to five years resort sales experience and/or training; or equivalent combination of education and experience.
• At least 3+ years’ experience selling to corporate and association meeting planners.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Employees are required to be available to work days, nights, weekends, and holidays.
• Valid driver’s license that has been in effect for at least three years, with no major violations and no more than two minor violations in the past three years.
• All employees must adhere to all safety rules and regulations required by local, State and Federal authorities, wear the appropriate personal protective equipment necessary to perform the job in a safe manner and will follow all safety rules per the Company’s Safety Policy.
• Must be able to speak, read, write and comprehend the English language.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to taste or smell. The employee must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 75 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Salary: $68,000 – $75,000/year