Highgate Hotels, LP Looking for Asst. Director of Engineering – Graduate Providence Hotel at Providence, RI  Full Time

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Located in the heart of downtown Providence, Rhode Island, the 294-room Graduate Providence is a landmark hotel with an illustrious past. Designed by the celebrated firm Warren and Wetmore, the architects behind New York City’s Grand Central Station, the hotel debuted to widespread acclaim in 1922 and quickly became the tourist and social center of Providence. Today, deeply woven within the city’s fabric and culture and beloved by generations of guests, the Graduate Providence is an authentic Providence tradition. The Graduate Providence is a member of the Historic Hotels of America.

To assist the Director of Engineering in assigning and overseeing preventative maintenance and repairs related to the hotel’s building systems, hotel rooms, function space and related components, including but not limited to maintenance, inspection and testing of HVAC systems, environmental controls, refrigeration, as well as electrical and plumbing system, and their associates equipment and instrumentation.

Essential Responsibilities:

Approach all encounters with guess and employees in a friendly, service oriented manner. Maintain a warm and friendly demeanor at all times. Be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
• Comply at all times with Highgate standards and regulations to encourage safe and efficient hotel operations.
• Supervise and train all Engineering staff in standard operating procedures and loss prevention standards
• Maintain the property, equipment, grounds, and other assets in an acceptable state of repair
• Ensure the hotel is in compliance with all local, state and federal laws
• Create and implement a preventative maintenance program for hotel rooms and all hotel equipment
• Ensure that all emergency and life safety equipment and systems are inspected, tested and certified
• Ensure staff has proper safety equipment in place, MSDS forms are updated, and employees at all times are working in a safe and efficient manner.
• Assist with Safety Committee Program, conduct safety committee meetings quarterly with Security and HR Director.
• Ensure that room maintenance requests are handled in a prompt and courteous manner
• Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to the Front Desk immediately. Take immediate action as necessary.
• Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner.
• Ensure compliance with the American with Disabilities Act (ADA).
• Other duties as required

Marginal:

• Assist as necessary with special projects and renovations
• Participate in required M.O.D. coverage as scheduled.
• Attend meetings as required.
• Perform any other duties as requested by the General Manager.

Education & Experience:

• Minimum of four years training in HVAC, refrigeration – preferably with steam / boilers.
• Minimum of 3 years supervisory experience
• All certifications and licenses need to be current and active
• Need strong multi-tasking skills with the ability to work independently as well as with a team
• Good communication skills
• Must present professional appearance and be customer service oriented
• Hotel maintenance experience preferred
• Working knowledge of electricity, plumbing, carpentry, and painting.

Physical Requirements:

• Long hours sometimes required.
• Heavy Work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Travel related to company business sometimes required.

Mental Requirements:

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.