Summary

The primary job function of the IT Support Specialist is to setup new equipment for deployment, including Samsung phones and tablets and Windows-based laptops. This person will also wipe returned equipment in preparation for retirement or redeployment. They will ensure our inventory database is updated. Familiarity of remote management tools is a plus.

The candidate must have excellent organizational skills, a strong attention to detail, be a team player, and be highly motivated in moving equipment in a fast-paced environment.

Essential Duties and Responsibilities

include the following. Other duties may be assigned as necessary.

• Setup and image devices for deployment
• Process equipment returns
• Prepare outdated equipment for disposal
• Run diagnostics and evaluate equipment for deployment/redeployment
• Work with vendors regarding equipment repairs
• Keep inventory up-to-date
• Setup and ship replacement equipment for remote workers
• Liaison between multiple IT teams

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong attention to detail
• Excellent organizational skills
• Excellent communication skills
• Must be a team player
• Must take initiative to learn, understand process/workflow

Education and/or Experience

• Experience with Windows 10 and mobile devices
• High school diploma or general education degree (GED)
• This is an entry-level position

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to Select 20/50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.

Comments

This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

By supplying your phone number, you agree to receive communication via phone or text.

JR# JR220683