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Job Description
Information about #30310 Sales Operations Specialist
Work Location: Remote: the selected candidate will have a dedicated workspace where they can work confidentially within their home. This role can work within the continental United States provided that Eastern standard time core business hours are kept.
Formulated to Care
GOJO, Makers of PURELL, is a company for people who want to help the world experience greater health and well-being. The positive impact of our innovative PURELL hand and surface hygiene solutions is driven by our 2,500 highly collaborative and creative team members, who love to learn, care for each other, and live our Purpose. We look for people who are inclusive, growth-oriented, and driven to find solutions to big challenges, and we actively support their well-being. If this inspires you, please join us at GOJO.
Role Objective
Support the Sales operations and planning functions in developing and improving sales processes, systems, and strategies. Perform a variety of activities related to the day-to-day operations of the sales function, such as assisting with incentive/commission calculations, coordinating territory/region assignments, and maintaining training documentation. Assist analysts in the collection and evaluation of data related to sales trends, pricing, performance metrics, market share, and other sales-related statistics that drive sales performance.
Essential Functions and Responsibilities
- Manages and builds both internal and external customer relationships
- Participates in or leads business process development and follows/adheres to processes and policies as defined
- Coordinates initiatives between distributors, GOJO sales teams, Manufacturer’s Reps, end-users, and other internal teams
- Performs various administrative and operational functions to ensure seamless sales operations support with a customer service lens for internal and external customers
- Identifies and seeks priorities from distributor and account owner to provide required support
- Collaborates with internal and external marketing teams to develop promotions, marketing campaigns, digital assets, etc.
- Collaborates, develops, monitors, and tracks progress of promotions and marketing campaigns, communicates status updates Identifies issues that require sales management involvement and provides recommended solutions
- Reviews, approves, and processes distributor catalog/website/portal updates in a timely manner, creating and/or proof to ensure accuracy of product description, stock numbers, pricing and other product attributes in compliance with GOJO identity standards
- Teams cross functionally to ensure accurate data, programs, general information is provided to our customers
- Provides strong logistical support and participates as needed for team meetings, customer visits, business review meetings, trade shows, open houses, etc.
- Supports, prepares content for, and participates in customer meetings, business reviews and sales meetings in collaboration with GOJO seller (ex: presentation, agenda, and communications to internal and external customers)
- Identified reporting needs, provides reporting and/or coordinates required reporting as required or requested by distributor, channel partner, account owner, sales management, or leadership
- Analyzes data as needed or requested by distributor, channel partner, account owner, sales management, or leadership
- Participates in forecasting and inventory management activities
- Ensures accurate program payment calculations and ensures timely payments are made within designated timeframe as outlined on trade development plans/or other legal agreements
- Manages and audits distributor reporting or other required data in support of programs as outlined in trade development plans/or other legal agreements
- Validates and processes invoices and credit requests as outlined on trade development plans/or other legal agreements
- Maintains, adheres to and audits budgets as required
- Provides ongoing maintenance support of account, contact and opportunity records in CRM system
- Becomes proficient in and utilizes all designated GOJO systems as required
- #LI-Remote
Education and Experience
High School Diploma required; associate degree preferred. Two (2) to five (5) years’ experience with customer service, administrative support, sales support, operations support or marketing support in a business-to-business environment. Analytical skills required. Proficiency with all Microsoft Applications, with Excel and PowerPoint skills required. ERP (SAP a plus) and CRM (Salesforce.com a plus) system knowledge preferred.
Supervision/Coordination
- Works under general supervision, relies on experience and judgment to prioritize, plan and accomplish tasks and goals
- Coordinates and communicates events/activities as appropriate with input from Supervisor
Role Type
Mostly Virtual – Less than 10% on-site work
Travel Requirements
Overnight Travel – sporadic – required.
To Apply:
To apply for this position, please complete the online application process. You will have an opportunity to include your resume and a cover letter. GOJO is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability. Applicants must be lawfully authorized to work in the United States.
Recruiters, Search Agencies or others referring candidates to GOJO Industries, Inc. without written authorization from GOJO Industries, Inc. Human Resources will not be compensated in any way for their online referral even if GOJO Industries, Inc. hires the candidate. GOJO does not seek or respond to unsolicited resumes for positions that are not listed in the Careers section.
