GlaxoSmithKline Looking for Product Designer, R&D Operations at Collegeville, PA  Full Time

Are you passionate about applying design thinking and business analysis skills to bring medicines and therapies to patients faster? Are you creative and like to explore new ways and perspectives of looking at a problem, understanding customer needs and designing for change centered around people and creating value? If so, find your fit here at GSK!

Job Purpose

We are looking for a detail-oriented, tech-savvy Product Designer with an understanding of product design and systems design, who is equipped to collaborate across teams and translate complex problems. This role is central to meeting business needs and user experience for all R&D functions.

About R&D Digital & Tech, R&D Operations

R&D Digital & Tech is at the forefront, working hand in hand with the R&D business and applying industry leading technologies, a product-centric org structure and an agile delivery approach to deliver the change. R&D Operations addresses the business needs of the Strategy, Planning, and Operations (SP&O) group, R&D Finance, R&D governance bodies, portfolio managers and Business Development. Technology aligned to this area will cover the breadth of acquiring, managing and transforming operational data pertinent to planning and managing R&D programs. We equip R&D leaders with the essential details of upcoming project milestones, resource needs and capacity, so that trade-off decisions can be made nimbly in support of the evolving portfolio.

The Product Designer, R&D Operations role will provide you the opportunity to lead key activities to progress your career. These responsibilities include some of the following:

• Performing user research through qualitative enquiry, quantitative data analysis and user testing within the R&D customer base

• Developing a solid understanding of the business domain and processes through user research techniques and translating these into personas, journey maps and user stories that deliver solution design and improvements

• Collaborating with an Agile team to size, iterate on, review, and deliver work

• Connecting with engineers to ensure shared understanding of design feasibility, design integrity and accurate technical implementation

• Developing an understanding of high-level technical concepts (e.g. data structures, architecture), combined with critical thinking to assess viability of solutions

• Interpreting and creating product design documentation

• Driving design activities to improve user interfaces through wireframing, prototyping and ideation workshops

• Apply best practices in product design to generate engaging and accessible digital experiences

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

• Bachelor’s Degree

• Experience with creating dashboards and Data Visualization and Business Intelligence tools (ex: Power BI)

• Experience working in an IT product related industry, in the areas of IT software analysis, design or delivery (both analytical and technical)

• Experience with Agile methodologies

• Experience in Business Analysis / User Research and Usability

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

• Experience of Pharmaceuticals processes and systems

• Strong creativity, problem solving, collaboration, communication, attention to detail and presentation skills

• Experience creating personas, user journeys, process flows, wireframes, and/or interface mockups

• Understanding of / experience in product design and systems design

#LI-GSK

Why GSK?

At GSK, we have already delivered unprecedented change over the past four years, improving R&D, becoming a leader in Consumer Health, strengthening our leadership, and transforming our commercial execution. Now, we’re making the biggest changes we’ve made to our business in over 20 years. We’re on track to separate and create two new companies in 2022: New GSK with a leading portfolio of vaccines and specialty medicines as well as R&D based on immune system and genetics science; and a new world-leading consumer healthcare company of loved and trusted brands.

With new ambition comes new purpose. For New GSK, this is to unite science, talent and technology to get ahead of disease together – all with the clear ambition of delivering human health impact; stronger and more sustainable shareholder returns; and as a new GSK where outstanding people thrive.

Getting ahead means preventing disease as well as treating it. How we do all this is through our people and our culture. A culture that is ambitious for patients – so we deliver what matters better and faster; accountable for impact – with clear ownership of goals and support to succeed; and where we do the right thing. So, if you’re ready to improve the lives of billions, join us at this exciting moment in our journey. Join our challenge to get Ahead Together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.

As an Equal Opportunity Employer, we are open to all talent. In the US, we also adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Please don’t hesitate to contact us if you’d like to discuss any reasonable adjustments to our process which might help you demonstrate your strengths and capabilities.

For all other roles that are not Internships, Apprenticeships or Graduate Programs you can either call us on 0808 234 4391, or send an email

For UK Intern roles (including Industrial Placements) you can either call us on 01582 692870, or send an email [email protected]

For UK Apprentice and Graduate Programme roles (including Future Leaders Programme) you can either call us on 0203 862 2277, or send an email

As you apply, we will ask you to share some personal information which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

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GSK is an Equal Opportunity Employer and, in the US, we adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.