Gensler Looking for IT Technician at Morristown, NJ  Full Time

Your Role

Gensler, an international architecture, design, and planning firm is seeking an IT Technician to join our Morristown, NJ office. The IT Technician will participate in the daily IT operations of the Gensler Morristown office and assist other regional offices.

What You Will Do

• Effectively communicate and work with every level of employee from general end users to high level Managers and Principals

• Determine most effective problem resolution to minimize client downtime

• Provide installation, maintenance and ensure operation of all devices including desktop/laptop computers, printers and peripherals installed within the regional IT infrastructure

• Install, configure, and support other specialized (departmental) software and provide end user support

• Support remote users accessing virtual desktop infrastructure

• Administer user accounts and security controls within Active Directory

• Image laptops and desktops during initial deployment, maintenance, and end of life replacements

• Maintain and complete appropriate records for incident resolution

• Comply with vendor specific maintenance and repair procedures

• Establish and document configurations, installations, etc. Create support documentation appropriately for new issues

• Support a wide array AV equipment, video conferencing functions and platforms

• Perform special project assignments as deemed necessary by IT management

Your Qualifications

• Bachelor or Associate’s Degree in Computer Engineering, Computer Science, or related field preferred

• 4-8 years of prior related experience, a background in the architecture or engineering industry is a plus

• Ability to disconnect, lift and move PC’s and Monitors (50 lbs.) to new desks, maneuver under counters and in tight spots to run cables and wires for PCs

• Strong knowledge of and experience with:

  • Windows 10; Microsoft Office 365 (SharePoint, OneDrive, Teams, Outlook)

  • Mac, Microsoft Active Directory

  • Video conference software including Zoom, Microsoft Teams, WebEx

  • iPhone and Android mobile phones

  • Basic networking concepts and desktop troubleshooting

  • Experience with Revit, AutoCAD, 3ds Max, SketchUp, Rhino, Adobe Creative Cloud considered a plus

• Excellent communication skills

• Collaborative nature with the ability to work independently and self start as needed

• Must have strong troubleshooting abilities and excellent organizational, time management, and service delivery skills

• Participate in occasional off-hours and weekend support of system upgrades and initiatives

Life at Gensler

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Week,” our offices reflect our people’s diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets.

As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

Gensler celebrates diversity and our commitment to creating an inclusive environment for our colleagues. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

You may view our Pay Transparency Statement, your EEO rights under the law, and EEO is the law supplemental information on our website. Gensler shares the right to work and participates in the E-Verify program in certain locations, as required by law.

Gensler endeavors to make gensler.com/careers accessible to all applicants. If you need assistance or an accommodation due to a disability, you may contact us.

Regarding Gensler’s approach to recruiting new talent, we will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with Gensler to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing Gensler should email [email protected].