Firstsource Healthcare Looking for Provider Data Analyst I at Remote Full Time

Responsible for accurately and timely updating existing practitioner, group and facility information in the provider database.

Primary duties may include, but not limited to:

• Processing updates for existing participating and non-participating practitioners with possible affiliation to a group and/or facility, such as:
  • Update existing participating and non-participating practitioners, groups, or facility records using the appropriate Desk Level instructions (i.e., Managed Care Forms, Provider Data Loading Templates)
  • Analysis of information submitted, from the client, to ensure loads are completed timely and accurately
  • Identify large provider data loads capable of being automated as defined by management to the AST
• Provide excellent customer service to associated business partners by:
  • Quickly and accurately identifying and assessing customer needs and taking appropriate action steps to satisfy those needs
  • Solve problems systematically using sound business judgment and following through on commitments using an automated approach whenever possible
  • Respond to customers in a polite and professional manner
  • Complete assigned work within established TAT and Quality metrics while remaining within downtime parameters to ensure customer satisfaction
  • Establish successful working relationship with business partners
• Ability to resolve quality validation issues
• Consistently meet established service, productivity, and quality standards
• Special projects, as required

#IND-FS

Qualifications:

Pre-Requisites

• High school diploma or equivalent
• Basic knowledge of the healthcare and managed care industry, required
• Knowledge of provider specialties (credentialing), claims, and contracts regarding provider data management preferred, but not required
• Working knowledge of the Facet’s system, not required
• Excellent customer service skills
• Microsoft office products (Excel, Word, Outlook)
• Strong customer service orientation required
• Ability to work independently

Critical Success Factors

• Strong communication skills
• Attention to detail
• Quality focused
• Decision making skills
• Organizational skills
• Problem solving
• Team player
• Self-starter who needs minimal direction

#IND-FS