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Job Description
Primary Office Location:32 North Mill Street. New Castle, Pennsylvania. 16101.
Join our team. Make a difference – for us and for your future.
Position Title: Relationship Banker
Business Unit: Retail
Reports to: Varies Based on Assignment
Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending. The incumbent is responsible for the execution of branch leads at the direction of the Manager, consistent execution of all customer transaction requests, and identification of opportunities to convert transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values. The incumbent may be required to work at various locations within the market.
Primary Responsibilities: Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling. Make appropriate recommendations in the selling and crossselling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager. Incorporate FNB digital products and services into customer interactions. Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: High School or GED
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 0
Skills Required to Perform the Primary Responsibilities of this Position: Excellent customer service skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Detail-oriented
Ability to use a personal computer and job-related software
MS Word – Basic Level
MS Excel – Intermediate Level
MS PowerPoint – Basic Level
Experience in a related position.
Knowledge of banking policies, procedures consumer products and services. Sales and customer service skills.
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.
Physical Requirements or Work Conditions Beyond Traditional Office Work: N/A
Position Title: Head Teller 2
Business Unit: Retail
Reports To: Varies Based on Assignment
Position Overview:
This position is primarily responsible for coordinating the operational functions of Tellers, promoting timely and courteous service, overseeing compliance with regulations and Branch operational policies and procedures and assisting in the evaluation of the Teller staff. The incumbent assists with all sales initiatives and provides the highest quality of service to every customer in processing deposits and payments, performing encashment, returning checks and performing service sales that may include the collection of fees.
Primary Responsibilities:
Coordinates the operational functions of Tellers by scheduling work, providing direction, monitoring workflow, assisting with transaction balancing and maintaining daily cash items, maintaining supplies, opening and closing the office, preparing reports and resolving problems according to existing operational policies and procedures.
Assists in the evaluation of new Tellers, provides direction, training, coaching, development and monitoring of performance, motivates staff and communicates changes in policies and procedures.
Performs Teller operational duties by conducting paying and receiving activities and processing work while maintaining audit standards, security and control functions to protect the Bank from loss.
Promotes timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary and meeting customer needs and expectations, upholds and meets customer service guidelines and helps Teller staff to understand and deliver these guideline standards.
Oversees compliance with regulations and Branch operational policies and procedures by performing audits relating to cash, performing weekly Monetary Instrument Log (MIL) reports on money orders and official checks, conducting branch security checks of alarm and video systems and completing required reports according to established policies, procedures and regulations accurately and timely.
Assists Sales Platform with daily pre-shift huddles, branch incentive contests and weekly teller referral goals. Cross-sells Bank products through referrals.
Meets set weekly referral goals and develops the Teller staff’s referral skills.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Education:
High School or GED
Minimum Years Experience:
5
Special Skills:
Excellent customer service skills
Excellent communication skills, both written and verbal
Ability to use general office equipment
Ability to use equipment such as a coin sorter/counter, currency counter and an encoder
Ability to use a personal computer and job-related software
MS Word – Basic Level
MS Excel – Intermediate Level
MS PowerPoint – Basic Level
Experience in a teller related position or equivalent experiential knowledge, including knowledge of check cashing policies, procedures and government regulations. Sales skills preferred.
Special Licenses and Certificates:
Physical Requirements:
N/A
It is the policy of F.N.B. Corporation and its affiliates not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, or because he or she is an individual with a disability or disabled veteran, Armed Forces service metal veteran, recently separated veteran, or active duty wartime or campaign badge veteran. F.N.B. Corporation and its affiliates provide all applicants and employees a discrimination and harassment free workplace. Please Visit following page for important legal disclosures and information: https://www.fnb-online.com/disclosures
