FANEUIL, INC Looking for IT Support Specialist at Scottsbluff, NE Full Time

The Technical Support Specialist is responsible for providing end-user support to employees in our call center facility. In addition to onsite support, the position is required to provide technical support to remote users and help desk support to both remote and local users. Additional responsibilities include assisting the IT Manager with ensuring license compliance, adherence to security policies, daily backups, and system monitoring.

Essential Job Functions

• Provide technical support for information technologies, system integration, desktop troubleshooting, LAN, remote access and Internet
• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium
• Configure software to connect to call center servers
• Obtain general understanding of OS and application operations related to company offered services
• Identify and correct or advise, on operational issues in client computer systems
• Perform creation of new accounts using company provide software tools
• Associates degree/post-secondary education in Information Systems, Computer Science or related field or equivalent experience
• Minimum 2 years technical support experience
• Knowledge of Microsoft Server Operating System technologies and Windows Desktop Operating Systems
• Network wiring experience
• A+ preferred
• Excellent oral and written communication skills
• Problem Solving Skills
• Able to work independently and efficiently to meet deadlines
• Able to promptly answer support related email, phone calls and other electronic communications
• Self-motivated, detail-oriented and organized
• Call Center Experience a plus

Competencies:

Communication (verbal and written): must be able to effectively and professionally articulate messages both orally and in written form

Problem-solving: can listen to complex challenges and logically work through the root causes of the challenges and offer several options that may address the challenge

Business acumen: carried out organizational strategy with a clear understanding of the industry trends, economic sectors and market dynamics that drive Faneuil strategic imperatives; strong business foresight along with the ability to integrate diverse perspectives

Teamwork/Collaboration: developing and using collaborative relationships to facilitate the accomplishment of work goals.

• The person in this position frequently communicates with clients, internal/external stakeholders, employees and industry colleagues. Must be able to exchange information in these situations.
• This position may require working in an office setting or virtually
• This position requires consistent attendance

Integrity: gains trust of others by taking responsibility for own actions and telling the truth

Customer relationship oriented: builds trusts among client accounts; makes clients feel their best interests are a number one priority; delivers on customer satisfaction

Resourceful: ability to improvise and think on your feet