Everside Health Looking for Member Services Specialist – Remote at Denver, CO Full Time

GENERAL PURPOSE OF THE JOB

What is a Member Services Specialist? They are people who truly care about creating a seamless experience for our patients and teammates. You will play an integral role in managing membership data, maintaining data integrity while providing superior customer service without experiencing the call center burnout. If you have top notch customer service experience, are tech savvy and want to be part of a company that is reimagining healthcare on a national level, this is your opportunity!

COMPANY OVERVIEW

Everside Health is a national on-site, near-site and virtual primary care provider on a mission to fix America’s broken healthcare delivery model. We are technology-driven and care-obsessed. With our expanding reach, scale, and expertise, we truly make an impact on a national level by serving more clients and improving the health of more people, all while achieving the goal of reducing the total cost of healthcare for employers and organizations. That’s why we exist – and our relentless focus through care delivery access, technology, transparency, and relationships drives us every day.

OUR MEMBER SERVICES SPECIALISTS ENJOY:

• Monday – Friday schedule
• $20 – $23/hour
• Hybrid work remote/in office schedule (based on performance)
• Company provided ECO pass (if local to Denver, CO)
• Excellent benefits including medical, dental, vision and 401k savings plan
• Company paid holidays
• Company provided PTO
• Company provided laptop

ESSENTIAL DUTIES & RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.

• Receive and address daily customer calls & email inquiries in a professional, timely manner, while documenting all activity within the appropriate system(s)
• Provide problem resolution for issues related to customer service
• Manage our medical records request process in strict accordance with HIPAA, while following company policies and procedures
• Manage incoming new membership information from various clients and develop processes that will ensure accurate and timely updates to our systems
• Establish an on-going process to maintain quality data and work closely with colleagues to identify and find solutions for data quality related problems
• Performs other duties as assigned

MINIMUM QUALIFICATIONS

• Minimum of two (2) years customer service experience
• Experience with Salesforce or similar CRM preferred
• Ability to effectively prioritize and execute tasks on time in a fast-changing environment, comfort with, and prior exposure to, ambiguity in a business environment
• Solid interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company and to foster a positive work environment
• Demonstrated time management skills and ability to handle multiple priorities and meet deadlines
• Solid problem-solving skills with the ability to work and think outside-the-box
• Demonstrated proactive behavior and a “can do” attitude; highly motivated, goal-oriented self-starter
• Strong communications skills including ability to listen effectively to customers to gain understanding of client/patient needs and ability to communicate information clearly and effectively
• High School Diploma or equivalent

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level