EPAM Looking for Network Support Engineer at New York, NY Full Time

We are hiring a Network System Engineer, who has experience setting up computer networks and providing technical support. Working at EPAM gives you an opportunity to advance your skills and grow within a global organization. If you’d like to learn more about this position, connect with a recruiter today!

RESPONSIBILITIES:

• Go onsite and setup devices on customer network
• Provide in depth technical support to device customers over phone (and sometimes on site)
• Manage cases, bugs, and processes as part of day-to-day activities
• Engage with product and engineering teams as needed to escalate/triage/report bugs
• Train local support staff on how on how to troubleshoot technical issues
• Contribute to internal and external knowledge base
• Work with sales teams and third-party consultants to present business solutions/configurations to the customer during the sales cycle
• Interface with third-party consultants, product managers and engineers to solve business/functional deployment issues
• Transfer knowledge to partners and customers proactively to ensure a smooth and orderly transition of accounts from deployment to ongoing production

REQUIREMENTS:

• Strong experience in networking concepts such as DNS, TCP, Firewalls, Proxy Servers, DMZ, Wi-Fi, 802.1x and/or TLS
• Should be able to read code and working with common programming/scripting languages such as Java, Python, JavaScript and/or shell scripting
• Basic experience with web concepts such as HTML, XML, HTTP and/or JSON
• Knowledge of Android, Chrome OS, and Chrome Browser
• Fluent communication skills in English

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• New York, NY 10001: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Network engineering: 2 years (Required)
• Technical support: 2 years (Required)

Work Location: One location