Education Advanced, Inc. Looking for Customer Success Manager – Cardonex (Staffing & Master Scheduling) – Remote at Tyler, TX Full Time

GENERAL OVERVIEW:

Education Advanced, Inc. is an educational technology company that seeks to transform school processes by allowing educators to focus more of their time on what matters most: their students. Education Advanced, Inc. focuses on developing unique web applications that help make the job of test coordination, budget planning, staff and scheduling, and curriculum management more efficient.

We understand that educators like to work with other educators. For that reason, most of the professionals at EAI are former school or district personnel. We seek individuals who are interested in staying within the education industry but want to have a positive impact on hundreds of school districts as opposed to just one. This individual should also understand educational operations from an administrative perspective, demonstrate good relationship and teaching skills, and have experience building master schedules at the secondary level.

The Customer Success Manager is a remote position with a geographically dispersed team. EAI is seeking a highly capable, self-driven individual able to work with a team under limited supervision. If you are currently or have been an administrator or professional in the K-12 industry, have reliable internet, and possess the ability to fulfill a variety of tasks based upon what is needed, we would love to hear from you!

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ROLE AND RESPONSIBILITIES: *

• Serve as product specialist to provide customer service and training to create and maintain client database within assigned territory
• Ability to design and conduct training (in-person and virtual) and support implementation of Cardonex as well as the other products in our suite
• Create user training and support materials in a variety of media formats
• Evaluate customer needs while building productive long-lasting relationships to ensure customer renewal
• Track daily activities in the company systems, including Salesforce, Gainsight, and JIra
• Resolve customer requests/ complaints and track support requests in the company ticket system (JSM)
• Review and test new application development prior to release to production
• Provide development with formatted standards to load based upon customer requests
• Monitor all product updates and make required revisions to documentation as needed to be released
• Accumulate product enhancements to be released at least quarterly to customers as eUpdate
• Set up new districts and conduct configuration and onboarding training and support through scheduled customer contacts
• Support district and campus personnel throughout the implementation process – from onboarding to staffing to the finalization of master schedule
• Provide consistent training to all campuses
• Be a team player by investing in your colleagues and be willing to offer help when you see an opportunity for improvement
• Help to develop and circulate best practices that will become the foundation of the team
• Listen to the needs of the market and share insights with upper management
• Be proactive about solving problems even if outside of assigned area
• Be ready to take on additional initiatives and responsibilities as they emerge
• Attend meetings, events, and trainings to keep abreast of latest developments
• Write user stories for enhancements and/or updates to the application
• Other duties as assigned

QUALIFICATIONS AND EDUCATION REQUIRMENTS:

• Bachelor’s degree – required OR equivalent experience
• Master’s degree (preferred)
• 5+ years of professional educational experience with 2+ in administrative role (preferred)
• Technologically savvy in a variety of formats and areas
• Experience in building secondary master schedules (mandatory)
• Experience in administrative duties and master schedule building

ADDITIONAL REQUIREMENTS:

• Strong interpersonal and written / oral communication skills
• Impeccable organizational skills, including strong time-management
• Ambition to be self-directed and able to show work performance using data
• Motivated and eager to seek out opportunities to lead and contribute to the company’s success
• Strong work ethic and personal responsibility for generating the company’s revenue
• Ability to analyze and solve problems
• Ability to create and manage relationships with school district leadership to generate revenue
• Ability to stay focused in a remote work environment
• Proficiency with the Office 365 product suite
• Ability and desire to adapt and acquire the skillset needed to meet the demands of our rapidly growing company
• Occasional Travel Required (Domestic and/or International)

Job Type: Full-time