Easterseals Southern California Looking for IT Specialist I at Irvine, CA Full Time

Responsibilities:

• Configures, diagnoses, identifies and resolves hardware/software and printing issues in a blended PC, tablet, Mac and smartphone wired and wireless enterprise environment.
• Performs software and hardware installations and adheres to established asset tracking and licensing agreements. Assists with workstation installations, relocations, and other related tasks.
• Pursues resolutions to a variety of issues using technical knowledge, tools and organizational resources. Documents all requests, troubleshooting efforts, and resolutions in the organizations’ ticketing system and keeps end-user informed. Follows established escalation procedures and alerts management to outages, priority issues, recurring problems and patterns.
• Assists end-users in interpreting and implementing instructions, technical documentation or procedures as needed. Provides end-user education for systems and software products.
• Performs other duties as assigned.

Qualifications:

• High School diploma, GED, or national equivalent.
• CompTIA A+ or equivalent certification is desirable.

• 1 – 2 years of related experience.

• Demonstrated knowledge of PC related software and hardware, knowledge of productivity applications (e.g. Microsoft Office Suite), familiarity with ticketing systems, and strong customer service and organizational skills.
• Demonstrated ability to take initiative, implement analytical skills. Excellent time management, and organizational skills.
• Adaptive customer service skills including the ability to effectively interact with individuals at all levels internal and external to the organization.
• Consistent ability and practice handling in maintaining confidentiality with organizational matters.
• Ability to adapt to a dynamic environment and learn department-specific computer systems.
• Ability to travel locally; maintain driving record in compliance with Transportation Safety Standards; maintain auto insurance and vehicle registration.
• Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and
  Federal Bureau of Investigation, per Easterseals of Southern California and/or program requirements.
• Must pass all drug testing required by ESSC and a post-offer physical evaluation.
• May require up to 60% travel time to resolve issues.
• May be asked to be on call and respond in a timely manner.
• Ability to work after hours and weekends as needed.