East Central Ohio ESC Looking for Computer/Network Technician at New Philadelphia, OH Full Time

OverviewECOESC Computer / Network Technicians act as first responders in dealing with all technology issues (hardware, software, network related) by providing on-site and remote support and repairs. This position does require travel to multiple locations and working from a ticket-based schedule. Technicians will report to locations, resolve issues and document resolution and time within a ticket system. Documenting, tracking and monitoring assigned tickets to ensure timely resolution.Technicians will work with a team of folks to identify and resolve end-user IT issues.
Responsibilities:

• Diagnose hardware issues on technology devices including PCs, servers, printers, scanners and other peripherals and make necessary repairs per ECOESC protocols
• Install, configure and upgrade computer hardware, peripherals and software
• Provide technical support on software including MS Office, Web Browsers and other
• Respond to, follow-up on, and close all assigned tickets in a timely manner
• Utilize service request tracking tools to document/report work
• Maintain all necessary supplies, materials and equipment with the managing supervisor
• Ensure privacy on confidential information including records and files
• Escalate tickets to Level 2 and Level 3 Team when needed
• Follow all company policies and procedures
• Accept coaching and feedback as it relates to quarterly and annual reviews
• Participate in team meetings and attend organization updates
• Visits clients based on schedule created by Supervisor