Duquesne Light Company Looking for New Products & Services Developer at Pittsburgh, PA  Full Time

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Background & Job Description:

The New Products & Services Developer position offers the exciting and unique opportunity to build an entirely new function and capability within Duquesne Light Company. In this position, the Developer will be expected to partner with external parties, and all internal functions, to bring to market new products and services that delight DLC customers and generate revenue for our business. This position will help identify and prioritize the appropriate products and services to bring to market; lead the development, go-to-market, and support of new DLC products and services; own, manage, and optimize the process by which products and services are developed; engage with key internal and external stakeholders; be accountable for an annual revenue generation target; and ultimately ensure that the company is serving the needs of our customers through the products and services provided. The New Products and Services Developer reports to the Director of Innovation.

Job Responsibilities:

• Accountable for meeting P&L and financial growth objectives for product & service portfolio.
• Generate pipeline of product & service-related opportunities that, collectively, represent a portfolio balanced by impacts to customer satisfaction, revenue generation, and strategic value to DLC.
• Form strategic partnerships with industry groups and product vendors to support development and demonstration of products and services.
• Own and optimize the product development and launch process from end-to-end.
• Ensure customer centricity by incorporating the “voice of the customer” throughout development and launch.
• Develop sales forecasts and budgets, monitoring product line performance and implementing corrective action as necessary to optimize growth and profitability.
• Ensure internal and external sales channels and customer service for all products and services meet both financial and customer targets.
• Establish and monitor business performance metrics.
• Build and maintain strong relationships with key stakeholders both externally and internally, including those relevant to the regulatory process and with Customer Service.
• Oversee program management of product and service development, facilitating tracking and progress of initiatives and active projects, and accurate/timely reporting.

Education/Experience:

Bachelor’s or equivalent degree required. Degree in business, or engineering preferred, but not required. MBA a plus.

Skills/Abilities:

• Minimum of 12years relevant working experience including product development / launch efforts either at a large company, startup, and/or in customer-facing, go-to-market roles.
• Demonstrated leadership effectiveness working with customer, sales, and operational teams to deliver financial results.
• Experience soliciting and incorporating the voice of customer in product offerings, with a passion for improving the customer experience.
• Understanding of the product and service offerings in the Residential, Commercial, and Industrial energy markets.
• Familiarity with the utility regulatory model.
• Ability to prioritize and work independently with minimal direction, while driving results in cross-functional teams in a highly collaborative and consultative manner.
• Must have the ability to navigate and adapt quickly to change and ambiguity.
• Experience establishing and optimizing “first of its kind” organizational processes.
• Strong negotiation, analytical, written and oral communication, presentation skills.
• Highly organized, detail oriented.
• Ability to interact effectively with executive levels of DLC, external stakeholders, and regulatory agencies.

Scope

Primary focus is on daily deliverables, outputs, reporting along with the proactive improvement of process and workflows for the larger group. Confidently manages ones own time and work flow and prioritizes work effectively. Responsibilities are both operational and strategic in nature. Daily work is typically complex in nature requiring the incumbent to draw on previous knowledge to perform role. Has well established capabilities, acts as a resource to less experienced staff and peers on complex issues which require subject matter expertise.

Decision Impact

Problems and issues faced are vague and require reasoning of a broader set of variables to identify root cause. Expert in their field makes sound decisions regularly. Other employees (including peers and/or more senior leadership) typically seek advise and decisioning support from this role on a regular basis.

This position is classified as Persona Type C: Variable On-Site. Work is mostly remote/location-independent, and in-person work is driven by occasional role-specific tasks and critical business processes as directed by immediate Supervisor or Manager.

EQUAL OPPORTUNITY EMPLOYER
DUQUESNE LIGHT HOLDINGS, INC. (DLH) IS AN EQUAL OPPORTUNITY EMPLOYER. DLH’S POLICY IS TO NOT DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, CREED, SEX, PREGNANCY OR RELATED MEDICAL CONDITIONS, AGE (40 AND OVER), SEXUAL ORIENTATION, GENDER IDENTITY/EXPRESSION, VETERAN STATUS, PAST, CURRENT OR FUTURE MILITARY SERVICE, NATIONAL ORIGIN OR ANCESTRY, PHYSICAL OR MENTAL DISABILITY, GENETIC INFORMATION, OR ANY OTHER CONSIDERATION PROTECTED BY APPLICABLE LAW. DLH ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.