DocuSign Looking for Customer Success Strategy and Analytics Analyst at San Francisco, CA  Full Time

DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

What you’ll do

The Customer Success Strategy & Analytics Analyst contributes to the development of strategic and operational plans to accelerate the growth of business across multiple revenue streams and across the sales cycle. The ideal candidate will be very analytical and has a strong foundational knowledge in designing and reporting compensation attainment metrics as well as financial reporting. They can quickly identify trends and synthesize data into meaningful, consumable information that can help drive continued strong growth in the business. Experience with operating and business models as well as mergers and acquisitions is preferred. They will also be able to communicate well across multiple levels of internal stakeholders to share information and insights into areas that can help build and improve sales performance and operational efficiencies. You will be partnered with our SVP of Customer Success on strategic priorities for the organization.

This position is an individual contributor role reporting to the Director, Customer Success Strategy and Analytics and is designated Flex.

Responsibility

• Execute monthly and quarterly data based activities such as compensation attainment, quarterly business review summaries and provide data-based insights by analyzing trends
• Design reporting cadence, governance and data strategy for customer success strategic programs, which may include M&A execution, growth councils and/or demand generation tracking
• Identify key opportunities for business improvement through analytics, quantitative insights, and good business sense
• Conceptualize and execute projects to improve our go-to-market engine by collaborating across the DocuSign business with multiple stakeholders involved in GTM approach
• Drive the evolution of our CS and GTM functions using a consultative approach to shape incremental improvement in a programmatic fashion
• Translate operational performance into financial outcomes to drive business decision making
• Advise on reporting issues and handle escalations
• Collaborate with Customer Success Analytics on strategic data analyses
• Oversee the work of one data manager in modeling business impact of Customer Success strategic programs
• Identify and calculate new KPIs to monitor the business, pre and post sales
• Develop and set business goals and metrics (KPIs) to support the business plan
• Develop, manage and monitor the operational plans for the Segment

What you bring

Basic

• BS/BA in Finance, Business, Economics or Data Science
• 5+ years of Consulting/Finance/Investment Banking experience (or relevant Sales Ops/Tech experience)
• Experience driving projects from start to finish

Preferred

• Proficiency in Salesforce
• Strong analytics and business acumen
• Customer service oriented and ability to partner with individuals at all levels
• Effective, clear, and concise communication skills, verbal and written
• Expert in Excel and PowerPoint
• Comfortable and flexible working in a fast-paced environment
• Results-driven and self-motivated with the ability to multitask

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Based on Colorado law, the following details are for Colorado individuals only: Colorado base salary range: $93,700 – $128,875 and eligible for bonus, equity and .

Based on legislation in New York City, the following details are for individuals who reside and would be working in New York City only: New York City base salary range: $100,00 – $137,575 and eligible for bonus, equity and .

Life at DocuSign

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at .

#LI-Remote

DocuSign is an Equal Opportunity Employer. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.