Disney Streaming Looking for Digital Content Writer at San Antonio, TX Full Time

The combined DSS and Hulu Viewer Experience (VX, or Customer Support) organization is seeking a Digital Content Writer who will be an exceptional addition to our Self-Service Content & Engagement team. In this role, you will be responsible for creating/updating digital content across Disney+, Hulu, and ESPN+ self-service channels to support new product launches and other business initiatives. You’ll also work closely with the Digital Content Editor, Producer, and Strategist to optimize existing content so viewers can quickly get the information they need to start streaming. The right person for this role has experience writing web content for a public-facing audience, can juggle multiple projects and adapt to shifting priorities, and has deep empathy for anyone who just wants to unwind with some trouble-free TV time.

Responsibilities :

• Translate product, feature, and service details into easy-to-understand support content (ranging from long-form articles, headlines, dialogues, and scripts) that engages and empowers our viewers and customer service agents
• Optimize content using SEO principles and internal organizational structure so that it’s easy to find
• Keep Help Center articles and other self-service support content accurate and up-to-date, while proactively iterating and making improvements
• Collaborate with the Launch Readiness team, Marketing Managers, and Product Managers to write content for upcoming launches
• Participate in a cross-functional environment with various edit touchpoints

Basic Qualifications :

• 3+ years of content creation and/or copywriting experience
• Excellent writing skills (impeccable spelling and grammar) and proven track record of writing in different styles and tones
• Proven experience in writing for the web, conversational bot, social, and emerging platforms
• Mobile-first is your mantra and you care about readability and word choice
• Understanding of how SEO principles influence writing and knowledge of Google Search Console and Google Analytics
• Understanding of HTML and CSS
• Proven organizational and interpersonal skills
• Ability to independently lead multiple tasks in a fast-paced, dynamic environment

Preferred Qualifications:

• Proficiency in Adobe Creative Suite
• Experience with Content Management Systems
• Experience with Salesforce and/or ServiceNow

Additional Information :

Just like the best ensemble casts of our favorite shows, Hulu embraces diversity and is an inclusive environment. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, in accordance with applicable federal, state and local law. Hulu is committed to providing reasonable accommodations to applicants if needed during the interview process. We are proud to be an Equal Opportunity Employer.

The pay range for this position in Colorado is $58,876 to $78,980 per year, however, base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. A bonus and/or long term incentive units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the level and position offered.