DirectNetworks Inc. Looking for Work from Home IT Engineering Level 1 at Madison, WI Full Time

Work from Home IT Engineering Level 1

We are seeking an enthusiastic and personable individual to join our engineering team in the information technology (IT) field.

This is a full time engineering position on the Direct Networks helpdesk team. Currently this position is almost 100% remote, with occasional in office time for hardware troubleshooting or workstation setups. The hours of operations are Monday-Friday between 8:00am-5:30pm.

Candidates should have the ability to troubleshoot technical issues with confidence and advanced communication skills with experience in customer service. Prospective engineers should also be motivated to learn, be organized and professional, and be able to perform in a fast-paced environment.

Duties and Responsibilities:

• Build, deploy, and manage desktop workstations, laptops, and phones.
• Work to resolve tickets, and support requests in a timely manner.
• Take incoming priority tickets, and work to resolve or escalate on a ticket by ticket basis.
• Remotely provide technical support for various hardware and software issues.
• Computer related device troubleshooting (e.g. printers, tablets).
• Provide guidance and support of our hosted applications, and managed services.
• Manage the software lifecycle of workstations, including pushing security updates, installing new versions of applications, and evaluating new software for our clients.

Requirements:

The below requirements must be clearly documented in your resume for consideration:

• General knowledge of workstation and servers in a Microsoft Windows Domain environment.
• Setup, troubleshooting, and configuration of Windows PCs on a LAN/WAN.
• Basic networking and routing experience.
• Graduated from an IT-related associate/undergraduate degree.
• One – two years of relevant experience working directly in the IT field.
• Live within 50 miles of the Madison area (occasional in office PC setup/hardware troubleshooting).

Preference given to candidates with the below additional qualifications and competencies:

• Good sense of urgency to address priority tickets/issues by the required SLA timeline.
• Experience with VMware hypervisor.

• Strong customer service, communication, and critical thinking skills.
• Experience with configuring, updating, or troubleshooting Cisco networking equipment.
• Expertise with Windows OS, Windows Server environment, and Microsoft Office Suite.
• Desirable but not required certifications: A+, MCSE, MCSA, VCP, CCNA, CCENT.

Benefits at a glance:

-Excellent health insurance plan

-Dental insurance

-Vision discount program

-Company-matched 401(k) Plan

-A generous paid time off program available immediately upon employment

-Frequent paid company outings (e.g. snowboarding, golfing, arcade, bar/restaurants)

About Us:

Direct Networks is an entrepreneurial IT company founded in 1999 that provides Cloud and

Managed IT Services to customers regionally. Direct Networks has built its business model and reputation around above-and-beyond customer support. As an organization, we are proud to be large enough to support the careers of our staff in advanced IT technologies, but remain small enough to be a happy and professional, yet non-corporate environment.

Our Culture
Culture is a vital and unique part of our organization. Culture fit is an important piece of hiring, and we want our employees to feel engaged, and have work be a place they want to be.
Company culture is one of our biggest key differentiators in setting us apart from our competitors for both staff and clients

• DNI is a family first, and we care about each other’s lives and interests outside of work.
• Regular company-sponsored opportunities are available to get together after work.

These include social events, tournaments, prize drawings, and other activities that are prioritized to build stronger relationships.

• Work/Life balance is respected and flexibility is given to accommodate employee needs.
• We have fun. Whether it is office banter, work-sponsored activities, or internal communication, we try not to take ourselves too seriously.
• We work together. We are team players, and help each other out even if it is not our responsibility.
• We trust each other. Employees have flexibility in methods, and emphasis is placed on deliverables.

• We build open and honest relationships through communication. Constructive feedback is encouraged and appreciated.
• We pursue employee personal and professional growth, and we focus on learning through encouragement, mentoring, incentives, and compensation.
• We are a fast-paced organization, and stay busy while working to keep stress to a minimum.
• “Here’s what we can do attitude.” We stay positive and focus on present/future communication. Blame and excuses are not acceptable.
• We take pride in our work and strive to make sure all tasks are completed.
• We are always innovating. We strive to examine every policy, product, and process regularly to find the best option.
• We respect each other’s efforts and scheduled activities, and hold each other accountable for promises and deadlines.

Job Type: Full-time

Pay: $40,000.00 – $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Madison, WI 53713: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location