REQUISITION NUMBER: SRCUS001083
LOCATION: Seattle, 400 Fairview Ave N, Suite 800, Seattle, WA, 98109, USA
Spokane, 611 N. Iron Bridge Way, Suite 200, Spokane, WA, 99202, USA
Colville, 720 South Washington Street, Colville, WA, 99114, USA
We are seeking a Sr. Customer Insight Researcher who will ensure that business leaders are able to make informed decisions about how to deliver outstanding customer experiences based on insights garnered directly from our customers (Members, Providers, Groups and Brokers). You will be an advocate for the customer and will influence our strategies to further improve and be a primary conduit by which customer information is collected, customer data is interpreted, and insights are shared throughout the company. You will deepen our knowledge on customer satisfaction and needs, bring consistency to our methods for understanding customers’ perspectives, and run multiple projects to improve our understanding of customers that will allow business leaders to drive continuous improvements to the customer experience.
At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.
We offer a highly competitive medical, dental and vision plans as well offering an 8% 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.
Responsibilities include the following. Other duties may be assigned.
Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Washington Dental Service and its affiliates, including Delta Dental of Washington and Arcora Foundation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.