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Restaurant / Food Service

Davidson Hospitality Group Looking for Front Desk Manager – Hyatt Regency Cincinnati at Cincinnati, OH  Full Time

Job Description

Position:
Front Desk Manager – Hyatt Regency Cincinnati
Location: Hyatt Regency Cincinnati
Cincinnati, OH
Job Id:
16897-405015000
# of Openings:
1
Front Desk Manager
Who We Are…
What would working at Hyatt Regency Cincinnati mean to you? We are the only hotel in the Cincinnati / NKY region awarded Cincinnati Enquirer Top Workplaces 5 years in a row! Hyatt Regency Cincinnati is currently looking for a customer service focused Front Desk Manager to join our team. Someone to engage with our guests & team members and live Hyatt’s Purpose ~ Care for People so They Can Be Their Best! If you share our passion for delivering hospitality where details matter, apply today to join our team!
What You’ll Be Doing…
The Front Desk Manager must personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure all members of the Front Desk staff, including new hires, are trained to meet Hyatt & Davidson standards. Empower department staff to deliver exceptional customer service by encouraging and rewarding responsive guest assistance. Other responsibilities include:
  • Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower Team Members to successfully perform their jobs. Help to develop talent by acting as a mentor for direct reports. Resolve Team Member concerns fairly and timely. Ensure your team fully understands performance standards, procedures, and reward successes.
  • Act as Manager on Duty
What We Are Looking For…
  • Prefer 2+ years prior hotel management experience in front office or related.
  • Outstanding customer service, employee relations & time management skills.
  • Ability to train, lead and motivate team members.
  • Prior cash handling & computer experience necessary. Opera PMS & Microsoft Office
  • Strong verbal & written communication skills.
Benefits…
In keeping with the company’s heritage of delivering value to its owners and team members, Hyatt Regency Cincinnati & Davidson Hospitality offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
  • Free meals when working
  • Hotel Discounts: Hyatt & Davidson
  • Paid Time Off (vacation, sick, bereavement, and holidays)
  • Three Tiers of Medical Coverage / Vision / Dental Insurance
  • 24/7 Healthcare Concierge & 24/7 Teledoc medical & mental health service
  • Free Maintenance Medications
  • Company Paid Life Insurance, Short & Long Term Disability
  • Critical Illness / Accident Insurance / Hospital Indemnity
  • Home & Auto insurance / Legal Assistance / Pet Insurance
  • Employee Assistance Program / Emergency Travel Assistance
  • 401K Match / Tuition Reimbursement
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

EOE/AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality Group is a drug free workplace. Pre-employment drug test, background check, and job assessment required.

 

Job Overview

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  • Location:
  • Job Title: Davidson Hospitality Group Looking for Front Desk Manager – Hyatt Regency Cincinnati at Cincinnati, OH 
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