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Job Description
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Position: Front Desk Agent |
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Job Id: 16856-405035000) |
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# of Openings: 1 |
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Property Info
The Wyndham Grand Clearwater Beach resort is an unsurpassed experience with a bounty of upscale amenities, including a full-service spa, an outdoor pool and whirlpool spa, a 24/7 fitness center, and multiple dining options. All 343 beautifully designed rooms feature a spectacular view of the water or nearby marina and boasts 22,000 square feet of meeting space.
Our team members are at the heart of everything that we do. We offer a comprehensive array of benefits in a fun, friendly, caring and supportive atmosphere that is the perfect recipe for an exceptional culture where everyone’s voice is heard, everyone MATTERS!
What we offer
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
What you will do:
The Front Desk Agent will attend to guests’ needs, including, but not limited to, registration, checkout and cashiering.
Essential Functions
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information
Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with the hotel’s rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. The individual must possess a genuinely positive, friendly and empathetic attitude. In addition, the individual should have strong interaction skills both with external and internal customers.
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EOE/AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality Group is a drug free workplace. Pre-employment drug test, background check, and job assessment required.
