Dana Corp Looking for Digital Optimization Manager – Aftermarket at Novi, MI  Full Time

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world’s original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

PURPOSE: Manage integration of our emerging E-commerce channel activation, optimizing operational excellence, customer facing experience, marketing activation and cross functional alignment, on a global scale. Focused on innovative customer programs that deliver value, customer experience and competitive position to provide industry leading experience to customers. Responsible for bridging the gap between customers and the brand to ensure that the touchpoints across the customers’ journey are engaging.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Primary champion for Dana’s Marketplaces and DanaProParts.com, building product mix matrix, aligning pricing, inventory, customer facing and promotions, analytics, and site integrations to ERP/MRP
• Support Senior Manager, Marketing & eCommerce with strategy growth and project level reviews for global marketplaces
• Coordinate with Finance the Marketplace P&L in coordination with the supporting matrix of people and departments.
• Development of metrics and analytics to measure and drive continuous improvements across Dana’s aftermarket digital footprint including branded websites, eCommerce sites and Marketplaces
• Support the formulation of technology roadmap for continued VOC driven enhancements.
• Lead the training of internal teams and external customers release of Dana’s B2B Danaaftermarket.com platform, and related growth vector programs globally
• Lead cross functional teams (Marketing, Ecommerce, Sales, Fulfillment, IT, Customer Ops) to activate new technology product offerings, promotions, etc. to improve sales.
• Develop regular & comprehensive Global report of KPI’s linked to technology utilization & customer engagement
• Point of escalation for technology issues or improvement requests, ensure timely order management for Marketplaces
• Develop service procedures, policies, playbooks, and standards for commercialization of digital solutions
• Report quarterly on industry’s developments and apply best practices to areas of improvement
• Adhere to and manage the approved budget

EDUCATION AND QUALIFICATIONS

• Bachelor’s degree in business, IT, or related field or equivalent work experience
• 5+ years leading teams/projects with direct and indirect team members in a manufacturing/eCommerce distribution environment
• Willingness as needed with the ability to work non-traditional business hours or overtime hours
• Experience with SAP, Google Analytics, SEO/SEM, Social selling, PowerBI, Salesforce, eCommerce ops excellence, customer facing marketing and Microsoft products
• Six Sigma Green Belt or Continuous Improvement methodology trained preferred
• MBA a plus

SKILLS AND COMPETENCIES

• Visio or similar for process and workflow documentation
• Data/analysis strengths in Google Analytics, PowerBI, or equivalent to influence customer buying journey
• Familiar with agile program management culture
• Functions well leading global team environment and breaking down change management hurdles
• Ability to digest, make connections across programs and apply new information in a fast-paced environment
• Strong client-facing and communication skills
• Understanding of the impact of supply chain in a manufacturing/distribution environment
• Effective oral and written communication skills
• Organized and able to shift priorities based on business needs
• Conflict resolution skills and effective team building
• Process and continuous improvement mind set
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead, influencing both leadership as well as project teams
• Able to effectively train in technology usage

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.