Dakota County Looking for Senior Program Associate-Community Corrections JSC- REPOSTING at Hastings, MN  Full Time

POSTING TYPE: Open competitive
DEPARTMENT: Community Corrections
HOURS: Full-time
PREFERRE HIRING RANGE: $22.33 – $25.12/ per hour (105 Salary grade)
FULL SALARY RANGE: $22.33 – $34.89/ per hour
LOCATION: Juvenile Service Center, Hastings
UNION: AFSCME 450
CLOSE DATE: Open until filled with first review of applicants starting 1/30/2023

Community Corrections’ Mission Statement: To transform lives, promote equity and increase community safety.

Currently, there is one vacancy in Hastings at the Juvenile Services Center. The position primarily supports the juvenile section. This position works traditional hours and will be onsite daily until the selected applicant is fully trained. After training the position will be hybrid, allowing some telework at the discretion of the supervisor.

The tasks of a Community Corrections Senior Program Associate located at the Juvenile Services Center (JSC) include providing administrative support to JSC staff, supervisors, and programs. This position will assist with general office support such as purchasing, accounts payable processing, and maintaining office supply inventories, technical support, answering incoming phone calls, and assisting clients in person. Other duties include email correspondence, interpreting Court orders, completing data entry from scanned documents, supporting general program functions including restitution, organizing a variety of electronic documents, assisting with scheduling, and completing routine and ad-hoc data entry clean-up projects and audit reports. Senior Program Associates use Microsoft Office, MNCIS, MGA, CSTS, OnBase, OffenderLink, OneSolution, CJIIN, and BCA daily to complete their work.

NEED TO HAVE:
* Associates Degree in business administration, criminal justice, human services or related field
AND
* Two (2) years of progressively responsible administrative experience in an office environment.
OR
* High School Diploma AND
* Four (4) years of administrative experience in an office environment.
AND
* Valid Driver’s License for some positions

NICE TO HAVE:
* Experience in working with diverse populations and clients with limited English proficiency
* Bilingual skills are desirable
* High level of skill with Microsoft Office applications
* Experience in electronic databases and records management systems
* Typing ability of at least 50 wpm for some positions

To be eligible for hire, an applicant must successfully complete a background check and meet the criminal history background criteria required to access certain networks/systems necessary to perform the essential functions of this position. The law and/or County policy will disqualify applicants with a particular criminal history background from employment in this position.

These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position’s management approved work schedule is required for all positions.

1. Serves as program or department liaison for community partners, customers, and clients in order to respond to inquiries or resolve service issues.
2. Serves as a resource regarding information maintained in state and county databases, as well as tracking or updating information in state and county databases.
3. Processes program information, verifies and enters information into appropriate data systems specific to program, assuring data integrity.
4. Provides administrative support for multiple program areas, which may include accounting and purchasing functions.
5. Recommends and develops internal work methods and assists with establishing new procedures and processes to accommodate administrative and program activities.
6. Coordinates administrative processes based on service needs.
7. Supports campus operations by assisting with maintenance and remodel processes and projects.
8. May determine eligibility for certain programs, initiate client or provider contact.
9. Provides administrative support to the department or in support of programs, including but not limited to: organize, prepare, maintain forms, documents and other program materials; maintain office equipment, call for maintenance; process incoming and outgoing mail and faxes; photocopies documents and distributes to appropriate parties.
10. Performs special projects in support of department programs.
11. Other duties as assigned.

JSC Sr. Program Associate Essential Functions:
1. Coordinates and conducts administrative tasks and processes to support juvenile section staff and programming.
2. Assesses and acts on family and client needs including those of literacy, language and culture to ensure effective communication and comprehension.
3. Perform data entry functions as required by juvenile programming.
4. Provides coverage for Judicial Center Intake functions and JSC front desk as needed.
5. Refers clients to appropriate internal and external resources.
6. Monitors workload, complies with deadlines, and communicates with customers, and works collaboratively with peers.
7. Prepares and assists in preparation of required reports from information systems.
8. Responds to requests for program and client specific information.
9. Complies with confidentiality and data privacy regulations.

* Knowledge of State, Federal and County guidelines for appropriate programs.
* Ability to deal effectively with multiple and sometimes conflicting demands while maintaining composure and professionalism.
* Ability to work effectively with clients and staff from diverse cultural and ethnic backgrounds.
* Ability to recognize and comply with HIPAA and other data privacy regulations.
* Ability to audit and reconcile various financial records for accuracy related to program services.
* Knowledge of productivity application software (Microsoft Office, etc.).
* Understanding of mission and vision of department and program operational guidelines, business practices, staff needs, and client service outcomes.
* Considerable ability to conduct research, analyze, prioritize and coordinate work according to client and agency needs.
* Ability to utilize County electronic data management system to organize and manage confidential documents in a centralized method.
* Ability to problem solve while demonstrating good judgment.
* Ability to work independently and as a team member.

WORK ENVIRONMENT:
The work is performed in a County office building. Some of the work is sedentary and may have extensive use of computer. Incumbents may need to lift up to twenty pounds on an occasional basis. Travel may be required for some departments.

SELECTION PROCESS:
The examination/selection process for this classification will consist of a rating of your training and experience from the application materials submitted. The top scoring candidates will be forwarded to the hiring department for further consideration.