To apply for this job email your details to firstname.lastname@example.org
$85,000 – $90,000 a year
Certified Information Systems Auditor (Preferred)
US work authorization (Preferred)
Job Title: Incident Manager
Duration: 1 year
1st shift Thur.-Mon. -7am ET-4pm ET
Please note the first week or so will be Mon-Fri for training then they will transition to their assigned schedule.
BS CS, Science, Math Engineering or equiv +5 years exp
13 Years Exp
computer science, electronics engineering or other engineering or technical discipline is required.
8 years of additional relevant experience may be substituted for education
As an Incident Manager on our team, you have the chance to use your hardware and software capabilities along with communications and team building skills to lead technical teams coming together to solve high priority/critical outages at the VA. As part of a two-man Incident Management team, you will work with system owners, application development and infrastructure support teams to investigate and diagnose system problems and defects and evaluate mitigation alternatives to bring systems and infrastructure back online. Your responsibilities include: setting up the Triage call when a high priority incident occurs, notifying and tracking that all required technical teams are present, leading the triage discussion following a script to capture the pertinent status information and coordinating discussions (as well as de-escalating finger-pointing) between technical teams as they work to diagnose the issue and develop mitigation options. You and your Incident teammate will also capture all of the pertinent information discussed on the call for the record and develop status emails/documents to keep Leadership apprised of the current effort.
Grow your skills by merging system knowledge and the use of modern system monitoring tools to improve VA enterprise reliability and improve the quality of services provided to veterans. Join our team and help turn requirements into accomplishments that drive change.
Job Type: Full-time
Pay: $85,000.00 – $90,000.00 per year
Work Location: Remote
Speak with the employer
Application response rate: 53%
Hiring 1 candidate for this role